Medical Services Specialist with Dutch and French languages

Conduent Business Services; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Conduent seeks a Medical Services Specialist to deliver exceptional customer service and manage inquiries regarding products and services. The role involves extensive communication with clients, requiring strong bilingual skills in Dutch and French, along with a healthcare background. Join a company recognized for its positive culture and commitment to employees!

Servicios

23 days paid holiday per year

Permanent contract

100% WFH / Remote

Medical insurance scheme

Provided technical hardware

Referral program for extra bonuses

Access to a global learning platform for development

Formación

• Requires bilingual proficiency in Dutch, French, and English.
• Call center experience is preferred.
• Experience in medical information and healthcare customer service preferred.

Responsabilidades

• Manage customer inquiries to successful resolution.
• Deliver world-class customer service and immediate resolution.
• Communicate messages and product info to healthcare professionals.

Conocimientos

Bilingual in Dutch and French

High standard of verbal and written communication

Call center experience

Proficiency with IT, PCs, and databases

Ability to multitask

Problem-solving skills

Organizational skills

Educación

School completion + 3 years of training

3 years of life science training

Descripción del empleo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. Join us to thrive personally, make a difference, and be part of a culture that values individuality every day.

Medical Services Specialist - a customer-focused role serving as the primary resource for customers contacting the Information Center regarding products and services. The specialist utilizes healthcare experience and product / disease state training to communicate effectively via telephone, email, and written communication. The scope includes extensive subjects such as product information, pricing, patient education, quality complaints, adverse experiences, and more.

The role requires excellent communication and organizational skills, working independently in a call center environment. Building rapport and maintaining customer relationships are essential, along with responding to inquiries and potentially contributing to outbound initiatives to deliver product messages.

What we offer you :

• 23 days paid holiday per year
• Permanent contract
• 100% WFH / Remote
• Medical insurance scheme
• Provided technical hardware
• Referral program for extra bonuses
• Access to a global learning platform for development

Responsibilities :

• Manage customer inquiries to successful resolution
• Provide product and disease state information within guidelines
• Deliver world-class customer service and immediate resolution
• Communicate messages, product info, and offers to healthcare professionals and consumers
• Evaluate and escalate calls as needed
• Respond to non-phone inquiries (email, fax)
• Comply with industry regulations
• Maintain up-to-date product, medical, and industry knowledge
• Record interactions accurately
• Share insights on calls, issues, and solutions
• Collaborate with team members on issues and best practices

Qualifications :

• Bilingual in Dutch and French (C1 / C2) plus English (B2+)
• High standard of verbal and written communication
• Call center experience preferred
• Experience in medical information and healthcare customer service preferred
• Proficiency with IT, PCs, and databases
• Ability to multitask, problem-solve, and organize

Education :

• School completion + 3 years of training (university, apprenticeship, vocational) or
• 3 years of life science training preferred

Did you know about Conduent?

• Certified as a Most Loved Workplace, emphasizing respect, collaboration, and a positive culture
• Over 25% of employees have over 5 years at Conduent
• 70% of team leader roles are filled internally
• 75% of employees feel they belong at Conduent

We are committed to supporting employees with disabilities. Possession of a disability certificate is valued, and accommodations will be provided. Please discuss your needs with the recruiter.

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