Medical Information Specialist with German and English language

R.P. Portugal; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a global leader in clinical research as a Medical Information Specialist. This role is crucial for patient safety, involving direct interaction with healthcare professionals and patients. You will provide essential support in managing medical inquiries and product quality complaints while enhancing your skills through ongoing training. This position offers a collaborative environment where attention to detail and strong communication skills in both English and German are vital. If you're looking to make a significant impact in healthcare, this opportunity is for you.

Formación

• Knowledge of life sciences and/or healthcare is essential.
• Strong analytical skills and high attention to detail are required.

Responsabilidades

• Provide phone support to healthcare professionals and patients.
• Document incoming calls, faxes, or emails from various sources.
• Maintain effective team communication and foster a positive environment.

Conocimientos

Analytical Skills

Communication Skills in English

Communication Skills in German

Attention to Detail

Organizational Skills

Descripción del empleo

IQVIA Medical Information Specialist with German and English language

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We are committed to pushing the boundaries of human and data science to make a significant impact on creating a healthier world. Learn more at our website.

The IQVIA Safety Operations team plays a crucial role in designing, building, and implementing end-to-end safety solutions for major pharmaceutical companies and their post-market products worldwide. We are a diverse, international team with safety hubs in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. New team members are supported by a nurturing management team, collaborative colleagues, and clear career development opportunities to help you grow, adapt, and excel.

Position Overview

This role places you at the forefront of Patient Safety, involving daily direct contact with Healthcare Professionals (HCPs) and patients—those we are dedicated to helping. You will perform key medical information call center services and process safety and product quality information to optimize the safety profiles across various therapeutic areas, including Respiratory, Infectious Diseases, Immunology and Inflammation, HIV, and Oncology.

Joining the largest safety department in the world, you will work within an industry-leading, best-practice environment. Ongoing training and development from our in-house safety experts will support your career progression and contribution to the business.

Responsibilities

1. Provide phone support to healthcare professionals and patients, including receipt and tracking of medical inquiries, adverse events, product quality complaints, and other calls.
2. Receive and document incoming calls, faxes, or emails from various sources, including investigative sites, during regular weekday hours.
3. Establish and maintain effective team communication, providing regular feedback on project metrics, challenges, issues, and successes.
4. Build a positive, collaborative team environment with other Lifecycle Safety team members.
5. Participate in training across Lifecycle Safety services and contribute to implementing new initiatives and process improvements.

Required Knowledge, Skills, and Abilities

• Knowledge of life sciences and/or health sciences with strong analytical skills.
• Excellent written and verbal communication skills in English (minimum C1 level) and German (native or C2 level).
• Knowledge of additional languages like French or Greek is a plus but not mandatory.
• Willingness and aptitude to learn new skills across our Safety service lines.
• High attention to detail and accuracy to maintain high-quality standards.
• Excellent organizational and time management skills.
• Ability to establish effective working relationships with colleagues, managers, and clients.
• Ability to manage multiple projects simultaneously, organize workload, and prioritize effectively.

IQVIA is dedicated to diversity, inclusion, and belonging, fostering a culture where all talented employees can thrive and contribute to innovative healthcare solutions. We believe that diverse perspectives drive innovation and superior outcomes.

Experience and Additional Details:

• Employment Type: Full-Time
• Vacancy: 1