Medical Information Specialist - English / French / Spanish ( Barcelona)

ES16 Alcon Healthcare S.A. Company; Barcelona; Presencial; EUR 35.000 - 65.000; Jornada completa

Descripción de la vacante

An established industry player in eye care is seeking a Medical Information Specialist to manage inquiries and provide support to healthcare professionals. This role, based in vibrant Barcelona, involves collaborating with teams across R&D and marketing to ensure compliance and customer satisfaction. With a focus on continuous development, this position offers international exposure and a collaborative culture. If you have a background in medical or clinical fields and are passionate about making a difference in the healthcare sector, this opportunity is perfect for you.

Servicios

Training and continuous development

International exposure

Open, friendly, and collaborative culture

Formación

• 2-4 years’ experience in Medical Device & Pharmaceutical industry.
• Prior experience in pharmaceutical or medical device Medical Information preferred.

Responsabilidades

• Manage unsolicited medical inquiries from healthcare professionals and consumers.
• Collaborate with cross-functional teams to provide medical insights.

Conocimientos

Medical/clinical experience

Excellent verbal and written communication skills

Technical and response writing

Multilingual (English, French, Spanish)

PC skills and MS Office proficiency

Educación

Bachelor’s degree in science or pharmaceutical

Descripción del empleo

Medical Information Specialist (Barcelona)

At Alcon, we are driven by meaningful work to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions, seeing your career like never before. We foster an inclusive culture and seek diverse, talented individuals to join Alcon.

As a Medical Information Specialist, you will manage unsolicited medical inquiries from eye care professionals and consumers, including intake, follow-up, documentation, and providing responses involving Alcon device products. You will support North America while based in Barcelona. A typical day includes:

1. Providing accurate and timely responses to medical and scientific inquiries from healthcare professionals, patients, and internal stakeholders.
2. Utilizing approved resources and databases to ensure information is current and compliant with regulatory standards.
3. Ensuring customer satisfaction while understanding the data required for technical and medical inquiries to confirm compliance.
4. Creating and updating reference documents, FAQs, and other medical information materials, ensuring all materials are reviewed and approved according to company policies and regulatory requirements.
5. Collaborating with cross-functional teams, including R&D, regulatory affairs, and marketing, to provide medical insights and support product development initiatives.
6. Delivering Medical Information support at professional congresses as necessary.
7. Identifying and reporting adverse events and product complaints in accordance with regulatory requirements and company policies.
8. Collaborating with pharmacovigilance and quality assurance teams to ensure proper documentation and follow-up.
9. Staying updated on industry trends, regulatory changes, and best practices in medical information.
10. Maintaining a working knowledge of Alcon products for assigned franchise/therapeutic areas.

WHAT YOU’LL BRING TO ALCON :

1. Medical/clinical experience (MD, OD, PharmD, RN, ophthalmic surgical nurse, licensed optician, pharmaceutical experience preferred). Prior experience in pharmaceutical or medical device Medical Information is a plus.
2. Bachelor’s degree in science, pharmaceutical, or equivalent education/experience.
3. Multilingual: fluent in English and French; Spanish is a plus.
4. Minimum 2-4 years’ experience in Medical Device & Pharmaceutical industry with customer interaction.
5. Excellent verbal and written communication skills, including technical and response writing. Experience with medical information, PC skills, and MS Office programs.
6. Working hours: from 3 PM to Midnight; role based in Barcelona.

HOW YOU CAN THRIVE AT ALCON :

1. Training and continuous development; opportunities to develop your professional career within a high-performing ophthalmology company.
2. International exposure.
3. Open, friendly, and collaborative culture.