Marketplace Operations Regional Manager, Americas

Fever; Madrid; Presencial; MXN 1.095.617 - 1.792.828; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary bonus potential

Discounts on Fever events

Health insurance

Flexible remuneration via Cobee

Home-office friendly

Gympass

Descripción de la vacante

Fever in Madrid is seeking an AI & Automation Analyst to join our Product Operations team. You will analyze digital workflows, identify automation opportunities, and design end-to-end AI-enabled solutions that improve efficiency and accuracy across the organization.

You will own solutions from design to monitoring, collaborate with stakeholders, and help users adopt new automated processes. The ideal candidate has 2+ years in business analysis, experience with RPA or low-code tools, and fluency

Formación

• Bachelor’s degree in Engineering, Business, Information Systems, Data Analytics, Computer Science or related field.
• 2+ years of experience in business analysis, workflow optimization, automation, or related roles.
• Proven experience leading end-to-end automation initiatives from opportunity to optimization.
• Experience with automation platforms including RPA or low-code/no-code solutions.
• Ability to apply AI-enabled solutions to real business problems.
• Experience partnering with senior stakeholders to define requirements and drive adoption.
• Fluency in Spanish and English.

Responsabilidades

• Analyze existing operational workflows to identify inefficiencies, manual effort, and automation opportunities.
• Partner with business stakeholders to gather requirements and understand end-to-end processes.
• Design, build, test, and maintain automated workflows using automation platforms, scripts, and AI-enabled tools.
• Apply AI capabilities to enhance decision-making and process performance.
• Develop process documentation, flow diagrams, and automation specifications.
• Monitor automation performance, troubleshoot issues, and implement continuous improvements.
• Support change management with training and user support for automated solutions.
• Track and report on automation impact, including efficiency gains, cost savings, and quality improvements.

Conocimientos

Automation platforms

RPA

Low-code/No-code

AI-enabled solutions

Stakeholder management

Spanish & English fluency

Educación

Bachelor’s degree in Engineering, Business, Information Systems, Data Analytics, Computer Science

Herramientas

Workflow orchestration

Descripción del empleo

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in 55+ countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About The Role

We are seeking an AI & Automation Analyst to join our Product Operations team. This role will focus on analyzing digital operational processes and leveraging automation and AI‑enabled solutions to improve efficiency, accuracy, and scalability across the organization. The ideal candidate is analytical, technically curious, and comfortable translating business needs into automated workflows and intelligent solutions. You will own solutions in production end‑to‑end, from design and implementation to monitoring, iteration, and adoption.

Key Responsibilities

• Analyze existing operational workflows to identify inefficiencies, manual effort, and automation opportunities
• Partner with business stakeholders to gather requirements and understand end‑to‑end processes
• Design, build, test, and maintain automated workflows using automation platforms, scripts, and AI‑enabled tools
• Apply AI capabilities (e.g., generative AI, machine learning models, intelligent document processing, chatbots) to enhance decision‑making and process performance
• Develop process documentation, flow diagrams, and automation specifications
• Monitor automation performance, troubleshoot issues, and implement continuous improvements
• Support change management by providing training, documentation, and user support for automated solutions
• Track and report on automation impact, including efficiency gains, cost savings, and quality improvements

About You

• Bachelor’s degree in Engineering, Business, Information Systems, Data Analytics, Computer Science, or a related field
• 2+ years of experience in business analysis, workflow optimization, process improvement, automation, or related roles
• Proven experience leading end‑to‑end automation initiatives, from opportunity identification through design, implementation, and optimization
• Strong experience working with automation platforms and tools, including workflow orchestration, Robotic Process Automation (RPA), or low‑code/no‑code solutions
• Demonstrated ability to apply AI‑enabled solutions (e.g., generative AI, intelligent automation, machine learning‑assisted workflows) to real business problem
• Experience partnering with senior stakeholders to define requirements, prioritize initiatives, and drive adoption
• Strong analytical, problem‑solving, and decision‑making skills with minimal supervision
• You are fluent in Spanish and English

Benefits & Perks

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high‑growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home‑office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow

Thank you for considering joining Fever. We cannot wait to learn more about you!

Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice.