Product Operations Specialist (Backoffice)

Senior Creative Solutions Project Managerfeverup; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

40% discount on all Fever events

Flexible remuneration

English and Spanish lessons

Gympass membership

Free food and drinks at the office

Descripción de la vacante

Dormont Manufacturing Co is seeking a Product Operations Specialist (Backoffice) to join our Marketplace Operations Team in Madrid. You will manage back-office operations and ensure smooth performance across ticketing platforms. This role requires excellent communication skills, a proactive attitude, and experience in similar roles.

The ideal candidate should be bilingual in English and Spanish, possess strong problem-solving abilities, and be comfortable multitasking in a fast-paced environment. Attractive perks include a significant bonus potential, health insurance, and a 40% discount on all events.

Formación

• 2+ years of experience in similar roles.
• Fast learner with strong retention.
• Comfortable working under pressure.

Responsabilidades

• Manage Fever's back offices and maintain experiences.
• Perform operational monitoring of published experiences.
• Coordinate with internal teams to launch experiences.

Conocimientos

Excellent communication and interpersonal skills

Ability to multitask

High level of English and Spanish

Microsoft Office

Problem-solving skills

Herramientas

SQL

Dashboards

Internal systems

Descripción del empleo

Product Operations Specialist (Backoffice)

Hybrid - Madrid

Pay information not provided

Hey there!
We’re Fever , the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the Role:

In Fever, we are looking for a person to join the Marketplace Operations Team. The tasks will consist of the following:

• Fever´s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms.
• Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation.
• Cross‑Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back‑office plan configuration, coordinate experience launches, and continuously improve internal operational processes.
• API Integrations Maintenance: oversee the day‑to‑day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences.
• Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations.

About You:

• Excellent communication and interpersonal skills: able to collaborate effectively with multiple internal and external stakeholders on a daily basis.
• Fast learner with strong retention and ability to multitask in a fast‑paced environment.
• Comfortable working under pressure and handling high‑demand peaks.
• High level of English and Spanish (required).
• 2+ years of experience in similar roles.
• Proactive and decisive, with strong problem‑solving and quick‑reaction skills.
• Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.).
• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high‑growth global category leader.
• 40% discount on all Fever events and experiences.
• Work in a location in the heart of Madrid, with possible travel across our markets.
• Home‑office friendly.
• Responsibility from day one and professional and personal growth.
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• English and Spanish Lessons.
• Gympass membership.
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow.

Thank you for considering joining Fever. We cannot wait to learn more about you!

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.