Marketplace Onboarding Specialist - (W / M / X) - Permanent Contract

VeePee SA; Cartagena; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Marketplace Onboarding Specialist to assist sellers through their onboarding process, handle technical challenges, and maintain effective communication. Ideal candidates will possess experience in technical support, speak fluent French and English, and have strong organizational skills. The role offers a flexible work environment with incentives for ongoing education.

Servicios

Variable bonus

Flexible office with up to 2 days smartworking

Online language learning platform

Connected fridges and inter-company dining

Intensive workday on Friday

Formación

• Experience in technical support.
• Able to identify and analyze technical issues.
• Experience in the marketplace.

Responsabilidades

• Guide sellers through onboarding and integrate their catalogs.
• Resolve technical issues and assist sellers in adding products.
• Communicate onboarding progress with the sales team.

Conocimientos

Technical support experience

Problem-solving skills

Communication skills

Logic and organization skills

Fluency in French

Fluency in English

Spanish (nice to have)

Italian (nice to have)

Descripción del empleo

Marketplace Onboarding Specialist - (W / M / X) - Permanent Contract

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• As a Brand Support Manager, you'll guide sellers through onboarding, integrate their catalogs, and provide training on our platforms. You'll solve technical issues, assist with adding products preparing flash sales, and communicate progress with the sales team. Additionally, you'll stay updated with technical partners and improve documentation and processes.
• Reporting to the Lead Brand Support France, the responsibilities and duties are :
• Explain and guide the seller through their onboarding process to our internal platforms / BO : integration of the catalog in our tools, pieces of training on back offices etc.;
• Find solutions adapted to the seller’s profile from a technical point of view;
• Follow up and communicate on the progression of the onboarding with the Veepee sales team;
• Resolve and assist sellers through technical problems;
• Help and assist the seller with regards to the technical part of adding new products to our permanent offer / catalogs; Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
• Closely follow the updates from our technical partners;
• Write and update documentation that is shareable internally and with the sellers, and proactively improve our processes.

MUST HAVE Skills

• Experience in technical support;
• Able to identify and analyze technical issues;
• Experience in the marketplace;
• Good communication, logic, and organization skills;
• Rigorous and proactive profile;
• Fluent in French and English. Spanish and / or Italian speakers are nice to have.
• Variable bonus;
• Flexible Office with up to 2 days smartworking;
• Online language learning platform;
• Connected fridges and inter-company dining;
• Intensive workday on Friday.

RECRUITMENT PROCESS

• HR Interview;

All our positions are open to people with health conditions or impairments. We are convinced that it is up to you to define the way you work, to develop yourself and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.

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