Marketplace Customer Service Representative (Spain- Remote)

SmartBuyGlasses; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading designer eyewear retailer in Madrid seeks a Marketplace Customer Service Representative to manage various marketplace stores, ensuring smooth operations and executing marketing strategies. Ideal candidates should possess basic Excel skills, fluency in English, and a strong desire for career growth. This role fosters a collaborative environment focused on self-development and rapid progression into managerial positions.

Servicios

Performance bonuses

Free designer glasses annually

Annual and sick leaves

Career development programs

Fast-paced multicultural work environment

Formación

• Desire for rapid career growth.
• Availability for flexible shifts (30-40 hours/week).
• Must be communicative and collaborative.

Responsabilidades

• Manage multiple marketplace stores, from operations to sales.
• Maintain communication with team leader about daily operations.
• Oversee day-to-day operations coordinating logistics and customer service.

Conocimientos

Basic MS Excel skills

Fluency in English

Customer service experience

Time management

Self-motivation

Communication

Collaboration

Herramientas

Google Sheets

Channel Advisor

Descripción del empleo

JOB DETAILS

The Position

The Marketplace Customer Service Representative position offers an opportunity to manage multiple aspects of marketplace stores, from operational tasks to sales strategies. The role involves coordinating with various teams to ensure smooth day-to-day operations, managing inventory, executing marketing initiatives, and contributing to marketplace expansion discussions. Qualifications include basic MS Excel skills, a desire for rapid career growth, fluency in English, and availability for flexible shifts. The ideal candidate should be communicative, collaborative, and eager to learn through active engagement and asking questions. Self-motivation and a positive attitude are crucial, as the role requires initiative-taking and effective teamwork within a low workload, interactive environment.

Responsibilities

1. Manage multiple marketplace stores, from operations (shipping, orders, reviews, etc.) to sales (marketing, campaigns, ads, etc.).
2. Maintain strong and regular communication with the team leader about daily operations and marketplace notifications.
3. Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to resolve operational issues.
4. Manage inventory in own warehouse as well as in marketplace warehouses (e.g., FBA).
5. Plan and execute marketing initiatives across different platforms and channels.
6. Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience.
7. Stay updated with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.

Qualifications

• Basic knowledge of MS Excel and Google Sheets; Channel Advisor is a plus.
• Strong desire to grow their career rapidly.
• Fluency in verbal and written English.
• Customer service experience is preferred.
• Excellent time management and documentation skills.
• Availability for 30-40 hours a week with flexible shifts (including weekends and/or evenings).

Skills & Requirements

• Must be communicative and collaborative.
• Attentive to messages and requests.
• Hungry to learn more by asking questions.
• Self-motivated, takes initiative without constant supervision.
• Positive attitude.

Company Profile

SmartBuyGlasses Optical Group is a leading designer eyewear e-retailer operating in over 30 countries, retailing top brands like Ray-Ban, Tom Ford, Gucci, among others. With a young, international, entrepreneurial culture, the company promotes fast career progression and self-development. Employees are encouraged to grow quickly into managerial roles, operating with high ownership and responsibility.

Our Values

• Empowerment of individuals.
• Achievement of personal ambitions and dreams.
• Community support through initiatives like buy-one-give-one.
• Outcome-driven, passionate, entrepreneurial, collaborative, and caring culture.

What’s in it for you?

• Performance bonuses.
• Free designer glasses annually.
• Annual and sick leaves.
• Career development and learning programs.
• Fast-paced, multicultural work environment.

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