Manager of Customer Success

Nearcut; Valladolid; Presencial; EUR 35.000 - 40.000; Jornada completa

Descripción de la vacante

Une entreprise de logiciels en pleine expansion recherche un individu motivé pour rejoindre son équipe de support à la clientèle. Vous jouerez un rôle clé en aidant à construire des relations solides avec les clients et en fournissant des solutions créatives aux problèmes. Avec un environnement de travail à distance, vous bénéficierez d'une autonomie élevée tout en travaillant au sein d'une équipe soudée.

Servicios

23 jours de congés annuels

Ordinateur portable et accessoires

Formación

• Expérience en service client requise.
• Fluence en espagnol et en anglais.
• Capacité à travailler de manière indépendante et proactive.

Responsabilidades

• Établir des relations avec les clients pour maximiser l'utilisation du produit.
• Résoudre les problèmes des clients en identifiant la cause profonde.
• Support téléphonique et informatique pour les clients.

Conocimientos

Compétences en communication écrite et verbale

Résolution de problèmes

Fiabilité

Educación

Diplôme universitaire

Descripción del empleo

At Nearcut and Book in Beautiful, we exist to help our clients build and grow their businesses. We are a fast-growing booking software provider, helping barbers and beauty professionals save time to focus on doing what they love. We’re a close-knit, autonomous and motivated team, who support each other to build an amazing product to empower our customers.

We strive to provide an unrivalled customer support experience. We believe providing high-quality service sets us apart from our competitors, forming a key component of our offering and helping us to win and retain clients. This can be seen by how much our amazing support is mentioned in our reviews online, particularly on Trustpilot.

The role

We are looking for a versatile and motivated individual to join our growing team, helping us to continue to build strong client relationships and enhance our excellent customer service as we expand across Europe.

What you’ll be doing

Your main focus will be on troubleshooting and problem solving in order to provide excellent customer support. Additionally, you will be supporting the sales teams to improve customer retention and upsell our product, where appropriate, to existing customers.

You’ll be joining a small team at a fast growing company, presenting plenty of opportunities to be adaptable and apply a broad range of skills to a variety of tasks. As we discover more about different types of customers and expand into new markets, you’ll learn quickly and have the opportunity to shape your role as it evolves.

Your responsibilities

• Building relationships with clients, helping them to get the most out of our product.
• Troubleshooting and problem solving to identify the root cause of client issues and provide helpful, creative solutions.
• Computer and phone-based customer support.
• Onboarding new clientsonto our platform.
• Identifying opportunities to improve customer retention and upselling.

Your experience

• Experience in customer service.
• Excellent written and verbal communication skills.
• Bachelor's degree from university (or higher).
• Fluent in Spanish and English

Nice to have

• Experience working for a B2B software product.

Your personality

• You enjoy building relationships and helping people succeed.
• You are highly reliable.
• You possess an excellent eye for detail.
• You are comfortable working independently.
• You are proactive and excel at problem solving.

Benefits of our working environment

• High autonomy and responsibility : We’re a small team with a big product and client base, so every individual has lots of independence and scope for impact.
• Remote-first : We are a remote-first company without an in-person office. We trust our employees to work flexibility and autonomously to efficiently meet business goals.
• Close and supportive team : Although we work remotely, our team is close knit and colleagues are always there to help one another.
• Continuous client feedback : Our clients are small business owners who are very grateful to have our support. We are privileged to work closely with them to continue to improve our product.

What you’ll get

• An annual salary of between €35,000 - €40,000
• 23 holiday days per year, in addition to Spanish public holidays.
• Laptop (+ accessories for working remotely).

We’re a small team and we’re passionate about being a great company to work with and work for.

Please answer the following key questions in order to apply! The deadline is the 2nd of June 2025 at 17 : 00 GMT.

Everyone is pulling in the same direction and supports each other. I've never worked for a company that gets so much positive feedback from the clients - we can really see the impact of our work. I also enjoy that fact that we work remotely and can be flexible.”

• Nearcut colleague for more than 4 years

Working at Nearcut is a breath of fresh air! The business is full to the brim of great people who are motivated to improve themselves and the business on the whole, and the entire company is structured to allow individuals to thrive. I haven't looked back since joining!”

• Nearcut colleague for more than 2 years