Manager Of Customer Success

buscojobs España; Tarragona; A distancia; EUR 35.000 - 40.000; Jornada completa

Descripción de la vacante

A fast-growing software provider in customer support is looking for a motivated individual who excels at building client relationships. The role involves troubleshooting, supporting sales, and enhancing customer service while working remotely within a supportive team. The ideal candidate will have a bachelor's degree and be fluent in Spanish and English.

Servicios

23 holiday days plus public holidays

Laptop and accessories for remote work

High autonomy and responsibility

Supportive team environment

Formación

• Experience in customer service is essential.
• Fluency in Spanish and English is required.
• Excellent written and verbal communication skills are necessary.

Responsabilidades

• Building relationships with clients and maximizing product benefits.
• Troubleshooting client issues with creative solutions.
• Providing customer support via computer and phone.

Conocimientos

Communication

Problem Solving

Customer Service

Relationship Building

Educación

Bachelor's degree or higher

Descripción del empleo

At Nearcut and Book in Beautiful, we exist to help our clients build and grow their businesses. We are a fast-growing booking software provider, helping barbers and beauty professionals save time to focus on doing what they love. We’re a close-knit, autonomous, and motivated team, supporting each other to build an amazing product that empowers our customers.

We strive to provide an unrivaled customer support experience. We believe that high-quality service sets us apart from our competitors, forming a key component of our offering and helping us to win and retain clients. This is reflected in our reviews online, especially on Trustpilot.

The role

We are looking for a versatile and motivated individual to join our growing team, helping us build strong client relationships and enhance our customer service as we expand across Europe.

What you’ll be doing

Your main focus will be troubleshooting and problem solving to provide excellent customer support. Additionally, you will support the sales team to improve customer retention and upsell our product where appropriate.

You’ll join a small, fast-growing company, offering opportunities to be adaptable and apply a broad range of skills across various tasks. As we learn more about different customers and expand into new markets, you’ll have the chance to shape your role as it evolves.

Your responsibilities

• Building relationships with clients, helping them maximize our product’s benefits.
• Troubleshooting and resolving client issues with creative solutions.
• Providing customer support via computer and phone.
• Onboarding new clients onto our platform.
• Identifying opportunities to improve customer retention and upselling.

Your experience

• Experience in customer service.
• Excellent written and verbal communication skills.
• Bachelor's degree or higher.
• Fluent in Spanish and English.

Nice to have

• Experience working for a B2B software product.

Your personality

• You enjoy building relationships and helping others succeed.
• You are highly reliable.
• You have an excellent eye for detail.
• You are comfortable working independently.
• You are proactive and excel at problem solving.

Benefits of our working environment

• High autonomy and responsibility: Every individual has significant independence and impact.
• Remote-first: We trust employees to work flexibly and autonomously.
• Close and supportive team: Despite remote work, our team is tightly knit and collaborative.
• Continuous client feedback: We work closely with grateful small business owners to improve our product.

What you’ll get

• An annual salary of €35,000 - €40,000.
• 23 holiday days per year plus Spanish public holidays.
• A laptop and accessories for remote work.

We’re passionate about being a great company to work with and for.

Please answer the following key questions to apply! The deadline is June 2, 2025, at 17:00 GMT.

Testimonials

"Working at Nearcut is a breath of fresh air! The business is full of motivated people committed to improvement, and the company structure supports individual growth. I haven't looked back since joining!" — Nearcut colleague for over 4 years

"Working at Nearcut is a breath of fresh air! The business is full of motivated people committed to improvement, and the company structure supports individual growth. I haven't looked back since joining!" — Nearcut colleague for over 2 years