Manager Labelling and Regulatory Submissions

PharmaLex; Torrejón de Ardoz; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector de diagnóstico busca un Especialista en Aplicaciones de Campo para unirse a su equipo. En este rol, serás responsable de ofrecer un soporte excepcional a los clientes, asegurando la instalación y mantenimiento de sistemas de diagnóstico en laboratorios. Con un enfoque en el crecimiento profesional y la colaboración, tendrás la oportunidad de contribuir a la salud y bienestar de los pacientes. Este puesto ofrece un entorno de trabajo flexible, permitiendo combinar trabajo remoto y visitas a clientes, lo que te permitirá desarrollar tu carrera en un ambiente dinámico y enriquecedor.

Servicios

Coche de empresa

Teléfono móvil

Portátil

Oportunidades de desarrollo profesional

Flexibilidad horaria

Formación

• Experiencia mínima de 1 año en laboratorio clínico.
• Fluidez en español e inglés para interactuar con clientes.

Responsabilidades

• Proporcionar soporte técnico y científico a los clientes.
• Resolver problemas y mantener registros de soporte al cliente.

Conocimientos

Atención al cliente

Conocimientos científicos

Resolución de problemas

Comunicación en inglés

Capacidad de viajar

Educación

Título universitario en Ciencias

Herramientas

Herramientas de diagnóstico

Software de gestión de clientes

Descripción del empleo

Descripción del trabajo

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

The Field Applications Specialist (FAS) for Beckman Coulter Diagnostics is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

This position is part of the Customer Care Dx Organization and, as FAS, you will be located in Cataluña supporting our customers in Cataluña and Baleares, impacting directly on patients' health and overall well-being. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be part of the Field Applications Specialist Team and report to the Field Application (Customer Care) Manager. Your role involves providing frontline support by resolving customer problems through technical, scientific expertise, troubleshooting, training, and verifying the operational performance and data quality of systems. You will help drive revenue growth while ensuring strong customer contract retention and warranty conversion. If you thrive in a fast-paced environment and want to be part of an extraordinary Customer Care Organization, read on.

In this role, you will have the opportunity to:

• Develop and build knowledge of the industry, the company, the products, tools, and the team, supported by a clear Development Pathway program.
• Be supported by a strong leadership team and involved in key projects to deliver successful installations that meet customer and company requirements.
• Provide excellent professional support and training to Beckman Coulter’s customers.
• Maintain customer support logs and internal records promptly, resolving issues to deliver a high-quality Customer Experience.
• Develop commercial awareness through cross-functional support of the business to increase growth opportunities and demonstrate our pioneering innovation solutions and new products.

The essential requirements of the job include:

• University Scientific degree + minimum 1 year experience in Clinical Laboratory.
• Fluent in Spanish and English.
• Ability to interact with customers on a detailed scientific basis to ensure their needs are fulfilled.
• Ability to travel within the assigned geography, including periodic and overnight travel.
• Flexibility to work hours as per business needs.

Travel, Motor Vehicle Record & Physical / Environment Requirements:

• Willingness to travel within the region to support customers, with overnight stays as needed (up to 50%).
• Valid driver’s license and a good driving record. Drivers of Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.

FAS operate independently within their geographic territory but collaborate as a team to share methodologies, mentor, and receive technical support. This role is classified as remote work, provided with a company car, mobile phone, and laptop.

At Beckman Coulter Diagnostics, we believe in designing a sustainable and flexible workforce. This position offers a remote work arrangement, allowing part-time work at the customer location and part from home. Further details will be provided during the interview process.

We encourage you to apply even if you don’t meet every requirement or your experience differs slightly from the outlined criteria. If you believe you can add value to Beckman Coulter, we want to hear from you!

Join our team today. Together, we’ll accelerate the impact of science and technology, partnering globally to solve complex challenges and bring solutions to life.

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