Manager Implementation

ADP; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

ADP Employer Services Spain is seeking an experienced Manager, Implementation to lead a team of project managers, consultants and apps specialists in delivering high-quality payroll and HR system implementations for clients. You will report to the Implementation Director and drive delivery excellence across Starts, SLAs and continuous improvement initiatives.

The role requires hands-on leadership, deep knowledge of payroll/HR systems, and a proven ability to manage resources in a dynamic,

Formación

• 3–4 years of experience in a similar position or implementing projects.
• At least 3 years’ experience managing people.
• Knowledge of Labor Law, Social security and Taxes in Spain and/or Portugal.
• Knowledge of Payroll and HR systems.
• Advanced knowledge in Excel.
• Experience in Project Management.
• Good verbal and written communication skills.
• Ability to adapt to a changing environment.

Responsabilidades

• Lead a team of project managers, consultants and apps specialists in Spain.
• Ensure delivery of high-quality implementations on time and within scope.
• Align team efforts with the Strategy and Goals of the Business Unit.
• Assign resources and manage workload to meet deadlines.
• Coach and develop team members and monitor performance and SLAs.
• Collaborate with other departments and stakeholders.

Conocimientos

Project management

People management

Excel

Communication

Educación

College or University degree

PMP certificate

Executive education

Herramientas

Payroll systems

HR systems

Descripción del empleo

Overview

ADP Employer Services is leading the payroll market in the World and provides Payroll and Human Resource services to clients looking for outsourcing solutions.

Manager, Implementation

Reports to: Implementation Director

Overview

ADP Employer Services is leading the payroll market in the World and provides Payroll and Human Resource services to clients looking for outsourcing solutions.

Role Objectives

Implementation manager has experience on managing projects and managing a team. Will help the Director to achieve the financial goals and create an environment which is productive and very motivating for the team members.

The Implementation Manager leads a team of dedicated project managers, consultants, apps specialists, located in Spain, and has the responsibility to increase Implementation delivery services (BOB and CL/SL offers).

The team is responsible for expediting Starts, collaborating with Service teams, delivering positive client satisfaction, implementation methodology, project management and measurement.

This role is also responsible for instituting and maintaining consistent, continuous improvement processes, as well as compiling, evaluating and reporting on Implementation metrics.

This position makes recommendations and compiles project plans to implement improvements as measured by decreased cost, reduced start times and client satisfaction.

Responsibilities

• Follow-up on daily activities with the team to ensure that all work is completed on a timely manner according to the timelines agreed for the project, ensuring the delivery of high quality of implementations
• Support on achieving the Strategy and Goals defined for the Business Unit
• Resources assignment to Implementation project
• Manage workload of the team and assess their capacity
• Ensure correct standard processes are followed by each of the team members
• Close collaboration and Support with other team members from other departments
• Ensure team members are trained to perform implementations
• Responsible for ensuring the team are fully trained identifying the extra training needs for the development and growth in knowledge of the team
• Follow-up on the productivity and performance to achieve the established levels of quality, mainly during peak months
• To prepare Goals & Objectives for the team members and after accordance with the Director, communicate to the team members, follow-up and measure the progress
• Support and conduct activities for the implementation team members which can positively impact associate engagement and NPS score
• Act as escalation point for Implementation Project Managers, Consultants internally and externally to the client
• Deploy and apply best processes/practices for all departments
• Analyze and provide statistical data of the team and prepare reports to the Director or other areas of interaction: Billing, Service, Tier 2 department….
• Coach the implementation team in their development and professional career, supporting development plans defined with Director and HR Manager.
• Management of the team regarding working scheduled, holidays, backups and other corporate policies
• Participate in strategic initiatives which increase productivity and efficiency of the implementation projects

Experience/Skills

• 3 to 4 years’ experience in a similar position
• Minimum 3 years’ experience managing people
• Knowledge Labor Law, Social security and Taxes in Spain and /or Portugal (a plus)
• Knowledge of Payroll and HR systems
• Advanced knowledge in Excel
• Knowledge and experience in Project Managing
• Good verbal and written communication skills
• Ability to resolve customer inquiries and escalated issues within prescribed SLAs
• Ability to work in a changing environment
• Proven ability to build and manage high performance operational teams
• Ability to analyze and resolve problems through effective customer interface and communication
• Ability to prioritize workload, set and achieve goals
• Open minded
• Ability to work under pression
• Flexibility in order to quickly adapt with a continuously changing environment.

Education

• College or University degree.
• Executive education will be a plus
• PMP certificate will be a plus

Languages

• Spanish (native) and Portuguese (a plus)
• English (preferably advanced)

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.