Manager eCommerce

frog; Madrid; On-site; EUR 80,000 - 110,000; Full time

Job summary

frog is seeking a Business Lead and Product Owner for a B2C eCommerce initiative in Madrid. You will drive value-stream orchestration, backlog governance, dependency management and change adoption across the B2C domain.

You will lead cross-functional teams, coordinate with Product Owners, BAs and external partners, and ensure alignment of customer journeys with business objectives while facilitating SAFe PI planning and governance forums.

Qualifications

• Experience leading digital commerce or business transformation initiatives in complex multi-stakeholder environments.
• Strong knowledge of SAFe, Agile delivery, PI Planning, backlog and dependency management.
• Ability to translate strategic objectives into delivery roadmaps and value streams.

Responsibilities

• Lead the stream roadmap, priorities, risks and stakeholder alignment.
• Orchestrate end-to-end value stream aligning customer journeys with business objectives.
• Facilitate PI planning, backlog refinement and cross-team planning per SAFe.
• Ensure journeys, epics and features are prioritized by business value.
• Lead change management activities and adoption planning.
• Coordinate change initiatives to harmonize processes across affiliates.
• Monitor delivery progress and resolve blockers impacting value delivery.
• Collaborate with Product Owners, BAs, SI counterparts and stakeholders.

Skills

Digital commerce

SAFe Agile

PI Planning

Value stream management

Stakeholder management

Change management

Roadmap prioritization

Cross-functional leadership

Tools

Salesforce Commerce Cloud

Job description

Act as Business Lead and PO within a B2C eCommerce Initiative, driving value-stream orchestration, backlog governance, dependency management and change adoption across the B2C eCommerce domain.

Key Responsibilities

• Lead the stream roadmap, priorities, risks and stakeholder alignment.
• Orchestrate the end-to-end value stream, ensuring alignment between customer journeys, business objectives and delivery activities.
• Facilitate PI planning, backlog refinement and cross-team planning activities following SAFe principles.
• Ensure customer journeys, epics and features are prioritized and sequenced according to business value and implementation constraints.
• Lead domain-level Change Management activities, including change-impact assessment, stakeholder engagement and adoption planning.
• Define and coordinate change initiatives required to support process harmonization and adoption across affiliates.
• Monitor delivery progress, identify risks and drive resolution of blockers impacting value delivery.
• Collaborate closely with other Product Owners, Business Analysts, SI counterparts and business stakeholders to maintain alignment.
• Support governance forums through preparation of status updates, decision papers, dependency reviews and escalation management.

Skills & Experience

• Experience leading digital commerce, customer experience or business transformation initiatives in complex multi-stakeholder environments.
• Strong knowledge of SAFe, Agile delivery models, PI Planning, backlog management and dependency management.
• Experience coordinating cross-functional teams across business, technology and external partners.
• Demonstrated experience in Organizational Change Management, stakeholder engagement and adoption planning.
• Ability to translate strategic objectives into delivery priorities, value streams and actionable roadmaps.
• Strong facilitation, communication and executive stakeholder management skills.
• Experience in B2C eCommerce, Salesforce Commerce Cloud.
• Experience in B2B eCommerce, subscription-based business models, healthcare or life sciences environments is a plus.

Key Words / Tags

• Value Stream Management
• PI Planning
• Organizational Change Management (OCM)
• B2C eCommerce
• SAFe Agile Delivery

Why join frog?

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. As a leading global creative consultancy that is part of Capgemini Invent, frog challenges the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer-centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet. Our culture is open, flexible, inclusive and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.

Equal Opportunities at frog

frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.