Manager, Customer Success, SMB | EMEA

PaySpace Global Ltd; Alicante; A distancia; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

A leading company in the SaaS sector is looking for a Customer Success Manager to lead a growing team and enhance customer engagement. This role will involve coaching team members, optimizing operations, and driving revenue growth through strategic improvements. Successful candidates will have deep experience in customer success within a fast-paced environment, with multilingual abilities preferred.

Servicios

Stock grant opportunities

Flexible remote work options

WeWork access

Formación

• 3-5 years experience leading a Customer Success team in a B2B SaaS company.
• Driven personality capable of thriving in fast-paced environments.
• Track record of exceeding customer renewal and retention goals.

Responsabilidades

• Managing a growing team of Customer Success Managers.
• Driving change to maximize effectiveness and revenue of the team.
• Analyzing customer data to identify improvements.

Conocimientos

Customer Management

Leadership

Data Orientation

Descripción del empleo

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction : CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members

Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes

Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.

Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.

Proactively surface opportunities to improve the team’s operational efficiency and the customer experience

Qualifications

You have proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role

You are driven, think on your feet, and thrive in a fast-paced, challenging environment

You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting

You are data oriented

You have experience working with clients and team members from multiple countries and across multiple time zones, preferred

You have experience working on a remote team, preferred

You are based in EMEA timezone, preferred

You have experience working at a high growth start-up or scale up, preferred

You have Fintech or HRtech experience, preferred

You are multilingual, preferred

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location

Additional perks and benefits based on your employment status and country

The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at of the nature of the accommodation that you may require, to ensure your equal participation.

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