Main Gate Controller Late and night shift

Marriott Vacations Worldwide; Marbella; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Un complexe hôtelier de renom cherche un contrôleur d'accès de nuit pour offrir un accueil professionnel aux invités et gérer la sécurité de l'entrée. Ce rôle exige une surveillance constante et une capacité à gérer le stress, notamment en cas de situation difficile. L'employé devra maîtriser l'espagnol et avoir une expérience préalable dans le service à la clientèle. L'excellence du service est primordiale, et le candidat doit posséder un bon sens de l'observation et d'interaction en équipe.

Formación

• Fluent en espagnol et compréhension moyenne de l'anglais requises.
• Minimum d'expérience en service client ou similaire nécessaire.
• Connaissances informatiques de base souhaitées.

Responsabilidades

• Accueillir les invités et contrôler l'accès au complexe.
• Maintenir un environnement propre et suivre les procédures de sécurité.
• Informer le superviseur en cas de problème ou d'anomalie.

Conocimientos

Atencion au client

Observation

Gestion du stress

Educación

Expérience en service client

Connaissances en informatique

Descripción del empleo

JOB TITLE : MAIN GATE NIGHT ACCESS CONTROLLER

DEPARTMENT : FRONT OFFICE

REPORTS TO : FRONT OFFICE MANAGER

INTERACTIONS WITH : GUESTS, PROVIDERS, OWNERS, ASSOCIATES AND 3RD PARTY VENDOR EMPLOYEES

OVERALL RESPONSIBILITIES :

Mainly provide a professional and courteous welcome to owners, guests and providers when arriving to the resort. Have a control in place of all individuals entering the resort, following the guidelines given by the company via managers and supervisors.

ESSENTIAL JOB RESPONSABILITIES :

• Quality of service based on the Marriott Vacation Club International standards.
• Complete knowledge of the associates working onsite, property, services provided and operation hours.
• Key control. The controller will be responsible to follow the proper procedure, strict and efficient, to control the check in and check out of property keys stored at the main gate.
• Maintain the cleaning standards at the workplace.
• Understanding of his / her position on the general emergency plan at the property, as well as the different levels of emergency and what to do in each level (blue, yellow, red)
• Normal operation as access controller at the main gate of the resort.
• Provide a warm welcome to the guest on his / her arrival to the main gate.
• Be proactive to detect any possible problem or situation that may occur at the main entrance that may imply a risk for guests, associates or providers at the resort.
• Be responsible for the cash float that stays at the gate for the sale of local owners passes. This float needs to be correct always.
• In case of any anomaly, the controller must inform immediately to his supervisor / manager or in his / her absence, to the manager on duty (MOD).
• Basic knowledge of Night Auditor duties to help the desk if needed.

PHYSICAL JOB REQUIREMENTS :

• Capable of standing most of the time during the shift at the gate. No physical problems to develop this type of position (standing most of the time)
• Good visual observation
• Capable to handle stress and difficult situations in case of guests & associates’ complaints or emergency situations.
• Capable to work on night shift, weekdays, weekends or bank holidays.

JOB QUALIFICATIONS

• Fluent in Spanish. Medium understanding of English.
• Minimum of experience on customer service or similar
• Some computer knowledge.

JOB DESCRIPTION (cont.)

GENERAL RESPONSABILITIES

• Be punctual when entering the shift.
• Clean and neat appearance is always required, wearing a proper nametag and impeccable uniform.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Maintain a positive attitude and commitment, to provide an excellent service to all guests, associates and providers.
• Work with all colleagues as a team, supporting the needs within the team and those of the business at all times.
• Fulfill the resort guidelines, and make others (guests, associates and provides) understand them too
• Respect and perform other related tasks as assigned by management.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.