Madrid Office Manager & Executive Support Lead

Munich Re Group; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Hybrid/onsite work options

Job summary

American Express in Madrid is seeking a Senior Manager for Financial Risk Management to strengthen the second line of defense across AEESA & AEPE Legal Entities. You will identify, measure, report and challenge risk, aligning risk frameworks with international and local requirements while supporting governance.

The role requires 5+ years in risk leadership, English fluency, and a strong regulatory mindset. The position offers hybrid work in Madrid with competitive compensation and benefits.

Qualifications

• 5+ years of leadership experience in risk management or a similar role.
• Experience interacting with regulators and familiarity with Spanish and Europe regulatory landscape.
• Fluency in English (verbal and written).
• Advanced degree in business, economics, engineering, or a related field is preferred.

Responsibilities

• Participate in Risk Appetite Framework (RAF) refresh process and align Intl. Legal Entities (ILE) Financial Risk metrics with Enterprise where possible.
• Provide Financial Risk credible challenge to Legal Entity projects, strategies and in the Change Advisory Forums.
• Understand and speak to the Financial Risk profile of the LE based on data and reporting.
• Act as main point of contact for Financial Risk for LE regulator, Audit and ILE Leadership, and requests for Financial Risk program/results.
• LE specific committee Financial Risk representative, and point of contact for Financial Risk at LE board meetings (as required).
• Own ILE R Financial Risk policies and frameworks, where required.
• Influence Enterprise Financial Risk and Policies/Programs to fit ILE and support deployment.
• Advise business on applicability and effective execution of Financial Risk frameworks.
• Coordinate with enterprise Risk Lead on 2nd Line testing and support ILE testing.
• Ensure appropriate communication of risks between ILE and Enterprise.
• Support the ILE Chief Risk Officer in oversight duties aligned to Risk Governance Framework.
• Review, approve and challenge models impacting the ILE.
• Lead a Financial Risk analyst.

Skills

Leadership

Risk management

Regulatory knowledge

English fluency

Communication

Education

Advanced degree preferred

Job description

Senior Manager - Financial Risk Management - Spain

Location: Madrid, Spain (Hybrid)

Job Description
The Global Risk & Compliance (GRC) organization serves as American Express's independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long‑term value creation while protecting customers and shareholders. The Spain CRO function is part of the Int'l CRO team, within Global Risk and Compliance (GRC). It is responsible for identifying and overseeing risk across all processes. The Senior Manager, Financial Risk Management AEESA & AEPE, within the GRC organization, is responsible for establishing the second line of defense framework for the areas under its responsibility for the AEESA & AEPE Legal Entities markets. We are seeking an experienced risk leader to be a part of this exciting journey. The incumbent will identify, assess, measure, manage and report risk and strengthen the governance structure for our Spanish businesses (AEESA & AEPE Legal Entities).

Key Responsibilities

• Participate in Risk Appetite Framework (RAF) refresh process and seek to align International Legal Entities (ILE) Financial Risk metrics with Enterprise (as far as possible)
• Provide Financial Risk credible challenge to Legal Entity (LE) projects, strategies and in the Change Advisory Forums
• Understand and speak to the Financial Risk profile of the LE based on aggregation of data and reporting
• Act as main point of contact for Financial Risk for LE regulator, Audit and ILE Leadership, and requests for Financial Risk program/results requests
• LE specific committee Financial Risk representative, and point of contact for Financial Risk at LE board meetings (as required)
• Own ILE R Financial Risk policies and frameworks, where required
• Influence Enterprise Financial Risk and Framework/Policies/Programs to ensure fit for purpose for ILE, and support ILE deployment of Enterprise Financial Risk programs
• Advise business on applicability and effective execution of Financial Risk frameworks
• Coordinate with enterprise Risk Lead on 2nd Line testing, and/or support ILE Financial Risk testing & provide output of ILE testing to Enterprise for awareness and risk aggregation
• Ensure appropriate communication of risks between ILE and Enterprise
• Support the ILE Chief Risk Officer (CRO) in their oversight duties aligned to the Risk Governance Framework and applicable politices
• Review, approve and challenge applicable models impacting the ILE
• Lead a Financial Risk analyst

Minimum Qualifications

• 5+ years of leadership experience in risk management or a similar role;
• Strong business acumen with a risk-reward control perspective;
• Experience in interacting with regulators and familiarity with Spanish and Europe regulatory landscape and requirements;
• Demonstrated ability to successfully manage multiple priorities under pressure;
• Fluency in English (verbal and written);
• Advanced degree in business, economics, engineering, or a related field is preferred.

Leadership Skills

• Proven leader who can build, inspire, and coach a team with a passion for the business;
• Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority;
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged;
• Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks;
• Ability to communicate oversight findings to colleagues, business partners, and senior leaders;
• Strong verbal and written communication skills.

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues). From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.