Madrid-based KYC Onboarding Team Lead

United States Digital Space LLC; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

United States Digital Space LLC in Madrid is seeking a Sub Customer Onboarding Team Lead to guide a KYC/CDD team across the globe, ensuring compliance and excellent customer experience.

You will coach and manage team members, optimize capacity planning, track metrics, and collaborate with Compliance and Product to scale onboarding while meeting SLAs. This Madrid-based role emphasizes strong regulatory expertise, stakeholder management, and English communication in a global environment.

Formación

• Deep domain expertise in KYC/CDD, fraud, risk or compliance.
• 2+ years of experience leading teams in high-volume Operations or Compliance.
• End-to-end ownership of the onboarding lifecycle with scalability.
• Collaboration with Compliance and Product to improve QA scores.

Responsabilidades

• Lead the KYC/CDD onboarding team to ensure compliant and efficient onboarding.
• Evaluate performance with metrics and present results to Senior Leadership.
• Coach, mentor, and manage team members across global shifts.
• Manage capacity planning and determine global coverage and weekend shifts.
• Work with Compliance to improve QA scores and escalation handling.
• Proactively align onboarding with new product launches for scalability.

Conocimientos

KYC/CDD

Regulatory knowledge

Team leadership

Capacity planning

Stakeholder management

English communication

Descripción del empleo

United States Digital Space LLC in Madrid is seeking a Sub Customer Onboarding Team Lead to guide a KYC/CDD team across the globe, ensuring compliance and excellent customer experience.

You will coach and manage team members, optimize capacity planning, track metrics, and collaborate with Compliance and Product to scale onboarding while meeting SLAs. This Madrid-based role emphasizes strong regulatory expertise, stakeholder management, and English communication in a global environment.