Madrid-Based German Underwriting Support Lead (DACH)

AIG; Madrid; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG in Madrid seeks a Team Leader – Underwriting Support to lead a team of Underwriting Assistants serving the DACH region. You will drive operational excellence, manage performance metrics and develop staff in an in-office setting.

The role requires strong insurance knowledge, leadership, and cross‑regional collaboration, with emphasis on quality, process standardization and stakeholder engagement.

Qualifications

• Strong foundation in General Insurance principles and underwriting workflow management.
• Proven leadership experience guiding, coaching and motivating teams.
• Excellent communication and negotiation skills with stakeholders.
• Analytical mindset focused on process optimization, quality metrics and structured reporting.
• Languages: German and English required (Spanish a plus).

Responsibilities

• Manage a team of Underwriting Assistants based in Madrid servicing the DACH region.
• Drive operational excellence and standardize end-to-end processes across underwriting platforms.
• Support Underwriting community to achieve business goals.
• Maintain strong relationships with underwriters, shared service centers and external partners.
• Lead change management and act as primary contact for operations service delivery.
• Set performance objectives, metrics and career development paths for the team.

Skills

German language

English language

Leadership

Underwriting workflow management

Stakeholder management

Job description

AIG in Madrid seeks a Team Leader – Underwriting Support to lead a team of Underwriting Assistants serving the DACH region. You will drive operational excellence, manage performance metrics and develop staff in an in-office setting.

The role requires strong insurance knowledge, leadership, and cross‑regional collaboration, with emphasis on quality, process standardization and stakeholder engagement.