German-Speaking Underwriting Support Team Lead

American International Group, Inc.; Madrid; On-site; EUR 65,000 - 90,000; Full time

Job summary

American International Group, Inc. in Madrid is seeking a Team Leader – Underwriting Support to manage a team of Underwriting Assistants serving the DACH region.

The role reports to the Service Delivery Manager, EMEA, and drives operational excellence across underwriting processes. Required are strong leadership skills and a solid grounding in General Insurance and underwriting workflows; German and English are essential, with Spanish a plus.

Qualifications

• Strong foundation in General Insurance principles and underwriting workflow management.
• Proven leadership experience in guiding, coaching and motivating teams.
• Exceptional communication and negotiation skills, with the ability to manage internal and external stakeholders.
• Analytical mindset focused on process optimization, quality metrics and structured reporting.

Responsibilities

• Portfolio & Compliance Management: maintain rigorous quality control, execute portfolio audits and implement prompt corrective measures whenever deviations are identified.
• Operational excellence: ensure high-quality, efficient and standardized end-to-end operational processes across the commercial underwriting platform.
• Strategic support: actively support the Underwriting community to achieve corporate business goals.
• Stakeholder Management: Establish and foster strong, transparent relationships with Underwriters, shared service centers and external business partners.
• Change Management: accompany the team through operational transformations, adapting proactively to new organizational structures and process variations.
• Escalation & Resolution: serve as the primary point of contact for the business regarding operations service delivery.
• Team Leadership & Development: manage the team by setting clear performance objectives, quality metrics and career development paths.

Skills

Leadership experience

General Insurance principles

Underwriting workflow management

Communication & negotiation

Job description

American International Group, Inc. in Madrid is seeking a Team Leader – Underwriting Support to manage a team of Underwriting Assistants serving the DACH region.

The role reports to the Service Delivery Manager, EMEA, and drives operational excellence across underwriting processes. Required are strong leadership skills and a solid grounding in General Insurance and underwriting workflows; German and English are essential, with Spanish a plus.