Machine Learning Engineer

The Family Office Group; Valencia; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in premium hospitality seeks a Guest Service and Reservations Agent to ensure a seamless booking process and exceptional guest stays. Responsibilities include reservations management, guest support, and property management assistance. Ideal candidates will possess strong communication skills and a bachelor's degree in a relevant field, joining a dynamic and diverse team focused on excellence.

Servicios

Flexible work environment

Half day off on birthday

Internal growth opportunities

Discounts on properties

Free drinks

After-work events

Formación

• Strong understanding of reservation processes and tenant support.
• Ability to optimize property profitability and occupancy.
• Knowledge of property maintenance and administration tasks.

Responsabilidades

• Assist customers in booking properties and confirming their stay.
• Provide support to tenants and address their needs.
• Collaborate with property owners for smooth operations.

Conocimientos

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Educación

Bachelor's degree in Business, Hospitality, or related field

Descripción del empleo

As a Guest Service and Reservations Agent, you will be at the heart of our operations, ensuring every guest enjoys a seamless booking process and a memorable stay. Your responsibilities will span across three key areas :

Reservations :

• Turn inquiries into bookings by assisting customers throughout their journey—from selecting the perfect property to confirming their stay.
• Guide clients on location, pricing, and property features to ensure their needs are met.
• Accurately manage booking information and system updates.

Guest Services :

• Provide attentive support to tenants during their stay, addressing their questions and concerns.
• Act as the main point of contact for guests, managing requests and resolving incidents promptly.
• Handle calls and communications professionally, ensuring exceptional service aligned with KPIs.
• Build strong relationships with clients, ensuring they feel valued and heard.

Property Management Support :

• Assist in strategies for maximizing property profitability and occupancy.
• Collaborate with property owners to ensure smooth operations.
• Address maintenance or administration issues efficiently.
• Maintain strong relationships with property owners.

Your profile

About you :

• Strong understanding of reservation processes and tenant support.
• Excellent communication and interpersonal skills.
• Ability to optimize property profitability and occupancy.
• Knowledge of property maintenance and administration tasks.
• Familiarity with industry standards and quality service delivery.
• Strong organizational and multitasking abilities.
• Collaborative mindset with the capacity to work effectively with cross-functional teams.
• Bachelor's degree in Business, Hospitality, or related field preferred.

Why us?

• A charming office in the center of Madrid.
• An international work environment; we have more than 18 nationalities!
• On your birthday, we offer you a half day off.
• Culture of ownership, innovation, training and feedback.
• Flexible and dynamic work environment.
• Free Drinks : we always provide tea and coffee.
• After-work events and an amazing internal culture.
• Internal growth opportunities.
• Discounts at partner stores.
• Discounts on our properties for your family and you.

Join the team :

At the core of our success are our values that guide us every day, making us a unique company. We work as a team, take ownership, prioritize customer service, and seek excellence.

At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. We’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

About us

Homeclub is Home Select Group's premium hospitality expert brand that creates extraordinary ways of living for our guests. We go beyond traditional rentals; we provide a 360º service that guarantees the owner's comfort with their home and the best experience for tenants.

We are experts in short, medium, and long-term premium apartment rentals. We rent apartments and new housing concepts designed by us in prime locations and with personalized service. We do this by understanding the different vital needs of people and today's society. Focusing on service, we combine the personalized attention of an expert hospitality team with the latest technology in the industry to evolve the living / rental experience.

About our company :

We are a people-centric company where transparency, reliability, and communication are part of our core values. At the core of our success are our values that guide us every day, making us a unique company. We work as a team, take ownership, prioritize customer service, seek excellence, and are trustworthy. We believe in creating a positive and inclusive work environment that empowers our team members to succeed. We invest in our employees and foster a culture of expertise and belief in what we do.

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