M365 Support Professional

beBeeMicrosoft; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A technology company in Madrid is seeking an experienced M365 support professional to manage communication services and support various functions. You will administer Exchange Online and OneDrive, ensure compliance with company policies, and optimize the Teams environment. The ideal candidate has a minimum of three years of relevant experience and is fluent in English.

Formación

• A minimum of three years of experience in a similar role.
• Fluent English language skills.

Responsabilidades

• Create and manage Exchange Online and on-premise mail relay servers.
• Administer OneDrive services including folder synchronization.
• Manage Teams environment including creation and permission management.
• Support deployment of Microsoft Copilot features.
• Monitor service health and generate KPI reports.

Conocimientos

Exchange Online

OneDrive

Teams

Microsoft Copilot

Fluent English

Descripción del empleo

Overview

Job Description : We are seeking a skilled M365 support professional to join our team. The ideal candidate will have expertise in Exchange Online, OneDrive, Teams, and Microsoft Copilot features.

Responsibilities

• Messaging Services (Exchange Online & On-Premise) :
• Create and manage Exchange Online and on-premise mail relay servers.
• Handle mailbox creation, distribution list management, and quota settings.
• Monitor mail flow, server health, and transport rules.
• Manage IP whitelisting for SMTP relay and ensure secure mail routing.
• Support mailbox backup and restore operations with defined SLAs (e.g., restore within 2 hours).
• OneDrive Services :
• Administer OneDrive services including folder synchronization and user support.
• Manage incidents and service requests related to OneDrive.
• Ensure compliance with company policies and escalate issues when necessary.
• Teams Environment :
• Administer Teams environment including creation, permission management, and app store governance.
• Manage Teams obsolescence and assign enterprise voice numbers.
• Provide incident and request support for Teams and escalate as needed.
• Copilot Features :
• Support deployment and configuration of Microsoft Copilot features across M365 apps.
• Collaborate with business units to identify use cases and drive adoption.
• Monitor Copilot performance and user feedback to optimize usage.
• M365 Licensing :
• Manage M365 licensing via Active Directory groups.
• Perform regular license cleanup and capacity reviews.
• Elevate license availability issues to relevant teams.
• Service Health Monitoring :
• Monitor service health using Exchange Online portal and Centreon.
• Generate KPI reports on usage, performance, and security status.
• Deliver dashboards and insights to IT Operations and Governance teams.
• Security Measures :
• Ensure secure communication channels and apply DMARC, SPF, DKIM policies.
• Implement multi-factor authentication for remote access to messaging systems.
• Comply with customer Cybersecurity Charter and data protection standards.

Requirements

• A minimum of three years of experience in a similar role.
• Fluent English language skills.