Luxury Reservations Intern — Guest Experience Focus

Mett Barcelona; Madrid; Presencial; EUR 8900 - 11.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Internship

Staff meals during working shifts

Descripción de la vacante

METT Barcelona, a 5-star hotel, invites you to join as a Reservations Trainee and begin your professional journey in luxury hospitality.

You will learn to manage reservations via phone, email, and online channels, assist guests with inquiries, and coordinate with Front Office to ensure smooth arrivals. This paid 6-month internship requires students in Hospitality or related fields and willingness to sign a school collaboration agreement.

Formación

• A current university or school student related to Hospitality, Tourism, xghoner or Business.

Responsabilidades

• Assist in managing hotel reservations via phone, email, and online channels.
• Support in handling guest inquiries, providing accurate information about rooms, rates, and services.
• Learn how to use reservation systems and booking platforms.
• Help ensure all bookings are correctly entered and updated in the system.
• Assist in coordinating with Front Office and other departments to ensure smooth guest arrivals.
• Learn to manage cancellations, modifications, and special requests.
• Provide excellent customer service and maintain a professional communication style.
• Observe and apply hotel standards and procedures in all interactions.

Conocimientos

Fluent in Spanish and English

Strong communication

Organizational skills

Friendly and proactive

Educación

University student in Hospitality/Tourism/Business

Descripción del empleo

METT Barcelona, a 5-star hotel, invites you to join as a Reservations Trainee and begin your professional journey in luxury hospitality.

You will learn to manage reservations via phone, email, and online channels, assist guests with inquiries, and coordinate with Front Office to ensure smooth arrivals. This paid 6-month internship requires students in Hospitality or related fields and willingness to sign a school collaboration agreement.