Luxury Reservation Consultant (Italian Speakers )

Accor Hotels; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that values heartfelt hospitality and genuine interactions. As a Luxury Reservation Consultant, you will connect with guests and provide them with memorable experiences while booking luxury accommodations worldwide. This role offers a vibrant, inclusive workplace where your passion for travel and customer service can shine. With a comprehensive training plan and a collaborative team atmosphere, you will thrive in a dynamic environment that encourages personal growth and community involvement. If you are eager to make a global impact and create unforgettable experiences, this opportunity is for you.

Servicios

Exclusive Discounts

Daily Meal Allowance

Private Health Insurance

Incentive Plan

Community Involvement Opportunities

Formación

• Background in sales, customer service, hospitality, or tourism.
• Fluency in English and proficiency in Italian required.

Responsabilidades

• Respond to guest requests creatively and authentically.
• Book global travel experiences to luxury destinations.

Conocimientos

Customer Service

Sales Experience

Hospitality Knowledge

Language Proficiency in Italian

Fluency in English

Active Listening

Communication Skills

Tech Savvy

Team Player

Passion for Travel

Descripción del empleo

Would you like to work for a company where hospitality is a work of heart and you can be all you are?

Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients. You will be part of an international team helping guests by offering them the best experience when making reservations in luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.

Job Description

Your mission will be to serve as the connection between Accor and our guests through:

• Responding to guests' requests in an unscripted environment, where we are known as Heartists (Heart + Artist). Everything we do comes from the heart, and you have the freedom to be creative in your guest conversations.
• Having authentic conversations while you book global travel experiences to luxury destinations.
• Sharing your knowledge and your passion for hospitality, making thoughtful recommendations to help your guests choose the right room and package for their needs.

What is in for you?

• Great welcoming plan: You will have a specific training plan for one month that will help you to understand more about our culture, values, business, and quality standards that will help you to feel comfortable and confident when taking your first calls.
• Inclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities.
• Collaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard!
• Exclusive Discounts: Benefit from attractive discounted rates at our iconic properties worldwide.
• Daily Meal Allowance: Enjoy daily meals with our food allowance.
• Health & Wellbeing: We provide you with private health insurance and activities to support wellness initiatives.
• Incentive Plan: Earn rewards based on smart goals.
• Global Reach: Make a global impact by connecting with guests from around the world.
• Community Involvement: Participate in opportunities to give back and make a positive impact in the community.

Qualifications

Your experience and skills include:

• Relevant Experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus.
• Language Skills: Native or proficiency level in Italian and fluency in English (C1-C2).
• Tech Savvy: Comfortable with computers and new software.
• Passion for Travel: Genuine interest in travel and hospitality.
• Active Listener: Ability to understand and respond to guests' needs.
• Excellent Communicator: Strong verbal and written communication skills.
• Customer Service: Solid understanding of service principles and best practices.
• Responsible: Strong sense of responsibility and accountability.
• Eager to Learn: Curious and eager for self-development.
• Team Player: Collaborative and respectful in a diverse multicultural environment.
• Availability: Start March-May 2025.

Additional Information

If you are passionate about luxury and sales, and are looking for a role that values genuine interactions and exceptional guest experiences, apply now to become a Luxury Reservation Consultant with us. Let's create unforgettable experiences together.

Location and Availability Requirements:

• Must be currently legally entitled to work full-time in Spain.
• 39 working hours/week.
• We offer rotating schedules.
• 2 consecutive days off (two weekends off per month guaranteed).
• Current opening hours: Mon-Sun 8 am to 10 pm.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What It’s Like to Work at Accor Global Reservation Centre: