Luxury Reservation Consultant- Italian Speaker

AccorCorpo; Barcelona; On-site; EUR 24,000 - 36,000; Full time

Job summary

Accor Global Reservation Centre in Barcelona seeks a Luxury Reservation Consultant who speaks Italian and English to handle inbound bookings for luxury brands worldwide. You will use your sales skills and deep product knowledge to recommend destinations and reserve rooms, delivering exceptional service and driving revenue.

You will collaborate with a diverse, international team, maintain guest relationships, and contribute to achieving sales targets while adhering to GDPR/PCI principles and

Qualifications

• Education and/or work experience in sales, customer service, hospitality, or tourism industries.
• Native Italian, proficiency level in French is a strong asset.
• Fluency in English (C1) is required.
• Computer literate.
• Passionate about travel and hospitality.
• Active listening with sales oriented speech.
• Excellent verbal and written communication and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Organizational and time management abilities.
• Team spirit and collaboration in a multicultural environment.

Responsibilities

• Answer guest requests with bookings using luxury attitude and sales techniques.
• Understand customer needs and act as a brand ambassador during the luxury travel experience.
• Create connections with guests through storytelling and listening.
• Upsell and cross-sell around available products and services.
• Process and manage bookings in internal systems, including modifications, payments, and cancellations.
• Manage guest accounts and loyalty program enrollments, including data changes.
• Handle guest demands and concerns professionally and positively.
• Collaborate with team members to ensure a seamless guest experience.
• Establish long-lasting professional relationships with customers for brand loyalty.

Skills

Native Italian

English fluency

Active listening

Communication skills

Time management

Teamwork

Customer service

Hospitality

Job description

Luxury Reservation Consultant- Italian Speaker

• Full-time
• Job Type: Permanent

Would you like to work for a company where hospitality is a work of heart and you can be all you are?

Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.

As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.

Main Duties

• Answering guest requests with new or existing bookings with a luxury attitude and language in an unscripted environment while using sales oriented techniques
• Fully understanding customer´s needs and acting as a brand ambassador throughout the entire luxury travel experience
• Create a true connection with our guests through storytelling and active listening.
• Upselling and cross-selling around available products and services
• Processing and managing bookings in our internal systems for hotels, including modifications, payments, and cancellations.
• Managing guest accounts and guest enrollments within the loyalty program, including modifications of their personal data.
• Handling any guest demands and concerns in a professional and positive manner.
• Communicating and maintaining a professional relationship with other team members involved (internal/external) to ensure a seamless guest experience.
• Establishing and maintaining a long-lasting professional relationship with the customers, resulting in brand loyalty

Other Responsibilities

• Continuous adhering to GDPR and PCI principles
• Being a curious and enthusiastic learner and keeping oneself up to date with the worldwide trends in the luxury travel industry
• Living the Heartist® culture and values and contributing to the success and growth of the Luxury Reservation Centre in Barcelona
• Following ACCOR´s Sustainability Policies and Corporate Ethics and other internal policies.

• Education and/or work experience in sales, customer service, hospitality, or tourism industries.
• Experience in luxury travel will be an asset.
• Native Italian, proficiency level in French is a strong asset.
• Fluency in English (C1) is required
• Computer literate
• Passionate about travel and hospitality
• Active listening : Ability to understand and respond to guests' needs while adapting a sales oriented speech
• Excellent verbal and written communication and interpersonal skills
• Strong understanding of customer service principles and best practices
• Exceptional organizational, and time management abilities
• Strong sense of responsibility and accountability
• Genuinely curious and eager to self-develop
• Team spirit
• Respectful and collaborative within a diverse multicultural environment

Must be currently legally entitled to work part-time in Spain

• 39 hours/week contract
• AM & PM Schedules
• Rotative Days Off

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Dowhat you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What It’s Like to Work at Accor Global Reservation Centre:

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