Luxury Commercial Systems Specialist - Minor Hotels Eu&Am - Madrid

Minor Hotels; Madrid; On-site; EUR 70,000 - 90,000; Full time

Job summary

Minor Hotels seeks a Luxury Commercial Systems Specialist for Madrid to act as the main contact for Luxury Portfolio systems. You will ensure rates, contracts, and distribution are configured correctly and on time, coordinating with Revenue Management, IT and commercial teams.

You will manage system issues, training, and readiness for openings and rebrands, aiming to standardize processes and improve response times across luxury properties.

Qualifications

• Degree in Tourism, Hospitality, Business Admin, Economics or Information Systems.
• Fluent English; additional languages are an advantage.
• Experience with hotel commercial systems, distribution and revenue management concepts.

Responsibilities

• Coordinate and validate/execute setup and maintenance of rates, packages and luxury consortia.
• Manage distribution configurations and system readiness for openings, rebrands and conversions.
• Provide training and onboarding support for new properties and relevant users.

Skills

Hotel systems

Distribution knowledge

Revenue management basics

Stakeholder management

English fluent

Education

Hospitality or Information Systems degree

Tools

JIRA

GDS

PMS/CRS systems

SAP

TMS4Hotels

Job description

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Luxury Commercial Systems Specialist - Minor Hotels Eu&Am - Madrid

Location: Madrid, ES Spain

Department: Commercial

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

The Luxury Commercial Systems Specialist is the main Commercial Systems contact for the Luxury Portfolio. The role ensures that rates, products, contracts and distribution configurations are implemented correctly and on time, while coordinating system support and improvement needs with Revenue Management, Commercial Services, Corporate Distribution, Channel Integrations and IT.

What will you do?

Main Responsibilities

Luxury Commercial Setup

• Coordinate and, when appropriate, validate/execute the setup and maintenance of promotional, negotiated, corporate, FIT and luxury consortia rates.
• Creation of packages and products in the PMS/CRS, working with Revenue Management, E-commerce and other involved teams.
• Validate rate structures, room types, meal plans, supplements, restrictions, mappings and account associations.
• Coordinate LHW, Virtuoso and other applicable luxury programs, including follow-up with GDS and corporate distribution teams.

Distribution & Systems Support

• Act as the first point of contact for luxury properties on Commercial Systems topics.
• Manage and follow up JIRA requests and incidents, prioritizing issues that affect selling capability or commercial performance.
• Identify and coordinate the resolution of configuration, data-quality, pricing and system-flow issues with Commercial Systems, Revenue Management and IT.
• Provide clear status updates, workarounds and escalation summaries to hotels and stakeholders.
• Coordinate Commercial Systems activities for luxury hotel openings, rebrandings and conversions, including PMS/CRS, RMS and distribution readiness.
• Identify opportunities to standardize processes, reduce manual work and improve response times.
• Provide training and onboarding support for new properties and relevant users.

Key Systems

TMS and other hotel PMS/CRS platforms; Duetto and other Revenue Management Systems; channel management and connectivity tools; SAP; JIRA; GDS environments.

Indicative Success Measures

• Timely and accurate rate and package configuration.
• Faster resolution of high-impact incidents and JIRA requests.
• Successful commercial systems readiness for hotel openings and rebrandings.
• Reduction of recurring issues and manual interventions.
• Positive feedback from luxury properties and key stakeholders.

What are we looking for?

Education

• Degree level, preferably in Tourism, Hospitality, Business Administration, Economics or Information Systems.

Required Skills & Knowledge

• Solid understanding of hotel commercial systems, distribution and basic Revenue Management concepts.
• Strong coordination, communication and stakeholder-management skills.
• Analytical, detailed and methodical approach, with the ability to assess business impact.
• Ability to manage multiple requests, priorities and incidents in a structured way.
• Fluent spoken and written English; additional languages are an advantage.

Professional Experience

Relevant experience in hotel Commercial Systems, Revenue Management, Distribution, CRS/PMS administration or hospitality technology. Luxury hospitality experience is desirable. The position may be appointed at Expert, Executive, Manager or Senior Manager level depending on experience and autonomy.

Other Skills

Strong Microsoft Office skills, including intermediate Excel. Knowledge of TMS4Hotels or other hotel CRS/PMS platforms and hotel Revenue Management Systems is preferred.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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