Luxury Auto Service Advisor – Concierge Experience

Cardinale Automotive Group; Abarán; Presencial; EUR 52.000 - 78.000; Jornada completa

Descripción de la vacante

Genesis of Corona is seeking an experienced Automotive Service Advisor to deliver a concierge-level service experience for luxury clientele. You will manage client relationships and high-value service operations, ensuring a seamless and professional experience.

You will perform vehicle walkarounds, document concerns, present transparent recommendations, and coordinate with factory-trained technicians to ensure timely, high-quality repairs. Warranty matters are handled per manufacturer standards.

Formación

• 3+ years of experience as a Service Advisor.
• Proven high CSI scores and sales performance.
• Exceptional communication, interpersonal, and client relationships skills.
• Experience with dealership systems such as Reynolds and Reynolds or CDK.
• Professional appearance and demeanor aligned with luxury brand standards.
• Valid California driver's license with clean driving record.

Responsabilidades

• Serve as the primary contact for luxury clientele, ensuring a seamless, personalized service experience.
• Perform detailed vehicle walkarounds and document customer concerns accurately.
• Prepare and present service recommendations with transparency and professionalism.
• Coordinate with factory-trained technicians to ensure timely, high-quality repairs.
• Proactively communicate service updates via phone, text, or digital platforms.
• Manage high-value repair orders while meeting or exceeding sales and CSI targets.
• Handle warranty and goodwill considerations in line with manufacturer standards.

Conocimientos

Service advisor experience

CSI scores

Communication & client relations

Dealership systems (Reynolds & Re​yn​o

Professional appearance

Driver's license (California)

MPI tools familiarity

Herramientas

Reynolds and Reynolds

CDK

Descripción del empleo

Genesis of Corona is seeking an experienced Automotive Service Advisor to deliver a concierge-level service experience for luxury clientele. You will manage client relationships and high-value service operations, ensuring a seamless and professional experience.

You will perform vehicle walkarounds, document concerns, present transparent recommendations, and coordinate with factory-trained technicians to ensure timely, high-quality repairs. Warranty matters are handled per manufacturer standards.