Luggage Porter (temporary) / Mozo / a de equipajes (temporal)

Mandarin Oriental Hotel Group Limited; Madrid; Presencial; EUR 18.000 - 25.000; Jornada completa

Descripción de la vacante

Join a prestigious hotel as a Luggage Porter at Mandarin Oriental Ritz, Madrid. You will create exceptional experiences for guests by managing their luggage and addressing their needs with professionalism. Enjoy a commitment to your development and well-being in a vibrant environment with various employee benefits.

Servicios

Learning & Development programs

Discounted stays at Mandarin Oriental properties

Access to health benefits and wellness programs

Support for overall well-being

Flexible Compensation including health insurance

Team Building events

Formación

• Focus on quality and detail.
• Willingness to provide exceptional service.

Responsabilidades

• Escort guests and handle luggage.
• Maintain cleanliness of luggage cart.
• Communicate effectively with team members.

Conocimientos

Attention to detail

Positive attitude

Exceptional service

Descripción del empleo

As Luggage Porter at Mandarin Oriental Ritz, Madrid , within the Concierge department , you are responsible for creating a delightful arrival and departure experience for guests. This includes escorting guests to their destinations, handling, delivering, and storing luggage, communicating information, and handling guest requests.

Key Responsibilities :

• Attend to all guests according to the Company and Hotel philosophy.
• Deliver luggage to guest rooms following LQEs and MOQA standards.
• Deliver newspapers to guest rooms.
• Maintain the cleanliness and neatness of the luggage cart.
• Use luggage tags properly for arrivals and departures.
• Accurately record stored guest luggage.
• Maintain clear communication with doorman, bell captain, and concierge during shifts.
• Be familiar with room equipment, hotel facilities, activities, and events.
• Keep proper records of all deliveries.
• Organize the storage room effectively.
• Assist guests needing help with luggage or packages.
• Guarantee the security of the luggage and storeroom.
• Ensure the security and condition of luggage during arrivals and departures.
• Comply with all Desk Bell SOPs.
• Perform all responsibilities during the shift.
• Maintain a positive work environment with colleagues and service providers.
• Handle guest personal or confidential information responsibly, without disclosure.
• Work efficiently and collaboratively with team members.
• Implement security measures in the work area.
• Use the hotel’s network professionally and reasonably.
• Support policies related to Safety, Soundness, and Sustainability.
• Represent the hotel professionally at all times.
• Comply with MOHG social media policies, being responsible for content shared.
• Perform additional duties as assigned by management related to the Concierge Desk or hotel operations.

What We Expect from You :

• Attention to detail and a focus on quality.
• A positive attitude and willingness to provide exceptional service.

Our Commitment to You :

• Learning & Development : Tailored programs to support your growth.
• MOstay : Enjoy complimentary and discounted stays at Mandarin Oriental properties worldwide.
• Health & Wellness : Access to health benefits and wellness programs.
• Staff Welfare Fund : Support for your overall well-being.
• Flexible Compensation : Including access to DKV health insurance .
• Internal Events & Team Building : Participate in activities to strengthen team bonds.

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