Loyalty IT Support Specialist — Hospitality Tech Impact

Radisson Hotel Group; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel and local discounts

Global employee benefits

Family and friend discounts

Descripción de la vacante

Radisson Hotel Group is seeking an IT Support professional to join the Hospitality IT Support team in Madrid. The role focuses on supporting the EMMA loyalty platform and ensuring seamless operations across CRS, PMS, channel managers, and booking engines.

You will resolve application issues, manage tickets in ServiceNow, and coordinate with hotel teams and loyalty squads to maintain data integrity and system performance.

Formación

• Fluent English is required for daily interactions with global teams.
• French proficiency is a plus for multinational collaboration.

Responsabilidades

• Provide first level support for EMMA within the Hospitality IT Support team.
• Troubleshoot integrations between CRS and related systems (PMS, channel managers, booking engines, revenue tools).
• Ensure correct data flow for rates, reservations, redemptions, and loyalty accounts.

Conocimientos

English proficiency

French proficiency

Educación

Bachelor's Degree in International Hotel Management / Hospitality Management

ITIL Foundation certification

SAP certifications

Herramientas

ServiceNow

Descripción del empleo

Radisson Hotel Group is seeking an IT Support professional to join the Hospitality IT Support team in Madrid. The role focuses on supporting the EMMA loyalty platform and ensuring seamless operations across CRS, PMS, channel managers, and booking engines.

You will resolve application issues, manage tickets in ServiceNow, and coordinate with hotel teams and loyalty squads to maintain data integrity and system performance.