Logistics Manager (All Genders)

zooplus SE; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in the logistics sector seeks a Delivery Experience Manager for the UK and Ireland. The role entails overseeing and enhancing delivery services, managing DSP relationships, and developing customer satisfaction strategies. This position offers a hybrid work environment, a range of benefits, and the opportunity to make a significant impact across Europe.

Servicios

Internal and external training

Team events

Two extra vacation days

Private medical care

Life insurance

Multicafeteria system including Multisport card

Formación

• Solid experience in customer-oriented logistics services.
• Fluent in English; additional European language a plus.
• Willingness to travel.

Responsabilidades

• Oversee and improve delivery service quality.
• Manage relationships with Delivery Service Providers (DSPs).
• Develop long-term strategies for customer satisfaction.

Conocimientos

Analytical competence

Project management

Customer requirement identification

Problem-solving skills

Communication skills

Educación

Graduate degree or equivalent

Herramientas

MS Excel

Descripción del empleo

As the Delivery Experience Manager for UK and Ireland, you will :

• Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
• Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
• Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
• Monitor customer satisfaction trends and set priorities accordingly.
• Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
• Scout for market innovations to drive superior and cost-effective delivery solutions.
• Lead as an expert for relevant tools and processes within the Delivery Experience team.
• Align closely with the sales team to advance customer experience in local markets.

Qualifications

• Graduate degree or equivalent with sound experience in customer-oriented logistics services
• Demonstrated ability to manage projects and identify customer requirements
• High analytical competence and advanced IT skills, including MS Excel
• Profound knowledge of the UK and Ireland Last Mile market and logistics
• Excellent problem-solving skills with a result-oriented approach
• Fluent English communication skills; additional European language is a plus
• Willingness to travel

Additional Information

Additional Information :

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup : 60% in-office, 40% remote , collaborating with colleagues across locations.

Our benefits :

Internal and external training

Team events

Two extra vacation days and days off on 24th and 31st of December #LI-Hybrid

Private medical care and life insurance

Multicafeteria system including Multisport card

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.