Logistics & Customer Service Support Specialist

ICL Group; Totana; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global specialty chemicals company is seeking a Logistics & Customer Service Support Specialist in Totana, Spain. The role involves managing customer orders, ensuring compliance with international trade regulations, and coordinating with various teams to deliver timely solutions. Ideal candidates will have a background in logistics, strong English proficiency, and experience with customs processes. Join a dynamic team focused on innovation and customer success.

Servicios

Flexible working environment

Opportunities for professional growth

Competitive salary and benefits package

Formación

• Strong understanding of international trade regulations and export procedures.
• Experience with customs processes and compliance management.
• Background in Supply Chain / Logistics operations.

Responsabilidades

• Coordinate end-to-end management of customer orders.
• Prepare and send the Proforma Invoice and SLI.
• Maintain ongoing communication with customers.

Conocimientos

High proficiency in English

Understanding of international trade regulations

Experience with customs processes

Background in Supply Chain / Logistics operations

Proficiency in SAP or similar ERP systems

Descripción del empleo

Logistics & Customer Service Support Specialist

Date: 1 Oct 2025

Location: Totana, ES, 30850

Job Description

About the role: As a Logistics & Customer Service Support Specialist, you will be responsible for coordinating the end-to-end management of customer orders—from initial request through to shipment and export documentation—ensuring compliance with internal procedures and international trade regulations. This role requires close collaboration with customers, internal teams (Finance, Regulatory, Logistics), and external stakeholders to ensure timely and accurate order fulfillment, with special focus on complex international (non-EU) transactions.

Key Responsibilities:

• Order Management: Review incoming order requests to identify new customers, initiate the ICL onboarding process, and collect Shipping & Logistics Instructions (SLI).
• Order Management: For existing customers, verify account status, ensure Atradius or insurance coverage is valid, and confirm product registration status.
• Offer & Approval Stage: Prepare and send the Proforma Invoice and SLI to the customer, and coordinate with Finance to confirm prepayment or Letter of Credit (L/C) conditions.
• Purchase Order Processing: Submit Intercompany PO to the Netherlands following defined procedures, and coordinate with the NL and UK teams to monitor production status and shipping lead times.
• Customer Communication: Maintain ongoing and proactive communication with the customer to provide updates on order status, production progress, and shipping timelines.
• Export Documentation: Prepare export documentation according to the SLI, share draft documents with the customer for review and approval, and send final original documents upon confirmation.

About you: Education and Experience: High proficiency in English, strong understanding of international trade regulations and export procedures, experience with customs processes and compliance management, background in Supply Chain / Logistics operations, and proficiency in SAP or similar ERP systems.

• High proficiency in English (written and spoken).
• Strong understanding of international trade regulations and export procedures.
• Experience with customs processes and compliance management.
• Background in Supply Chain / Logistics operations.
• Proficiency in SAP or similar ERP systems.

What We Offer:

• The opportunity to be part of an innovative team shaping the future of agriculture.
• A flexible working environment that supports a healthy work-life balance.
• The chance to work in a dynamic, international company focused on growth and innovation.
• A collaborative, global workplace where you can make a real impact.
• Opportunities for professional growth and development.
• A competitive salary and benefits package.

If you are a detail-oriented, proactive, and customer-focused professional with a passion for international logistics and supply chain operations, we want to hear from you! Join ICL Growing Solutions Iberia and be part of a dynamic team where your expertise will ensure seamless customer experiences and support the delivery of high-impact solutions around the world.

About ICL Growing Solutions Iberia

ICL Growing Solutions Iberia partners with farmers, growers, and green space professionals globally to create innovative and sustainable solutions that enhance crop performance. As a leading global specialty minerals and chemicals company, we address sustainability challenges in food production, agriculture, ornamental, turf, and industrial markets.

We are long-term partners, committed to our customers’ success through innovation and the development of advanced, sustainable technologies. With decades of expertise and cutting-edge R&D, we help you grow more with less.