Localization Team Coordinator

Sage Global Services Limited; Santander; Híbrido; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

Sage Global Services Limited is seeking a Team Coordinator to support project management and customer assistance. The role involves leading translation projects in regulated industries, mentoring junior staff, and ensuring quality client interactions. Ideal candidates should possess a relevant degree, 4+ years of experience, fluency in English, and strong communication skills. This hybrid position offers an opportunity to thrive in a dynamic and multicultural environment.

Formación

• Fluent in English and ideally one other language.
• 4+ years of project management experience.
• Experience with consumer clients preferred.

Responsabilidades

• Lead and manage the full lifecycle of translations projects for regulated industries.
• Proactively resolve potential issues and mentor junior colleagues.
• Support Team Lead in daily management.

Conocimientos

Project Management

Communication

Interpersonal Skills

Time Management

IT Skills

Educación

University degree in relevant discipline (translation, languages)

Herramientas

CAT Tools

Descripción del empleo

Hello, we’re Toppan Digital Language. We’re a language solutions provider that’s enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.

We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands, financial and legal services. Our ambition is proudly backed by Toppan Inc., a worldwide leader in content distribution with a global team of more than 50,000 employees.

Operating globally, we design language solutions with the best teams and the best tech to meet our customers’ needs at speed, at scale—securely. We are obsessed with our clients’ success, and as importantly, our employees’. We want to build a reputable firm that attracts, develops, and retains exceptional talent in our industry. Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture : an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence. We want our teams and leaders to bring their best each day!

Reporting to the Team Lead, the Team Coordinator will be a pivotal team player, providing comprehensive support across a variety of areas, including project management and customer assistance. This role is crucial in identifying potential issues and coaching junior team members to ensure optimal performance. The ideal candidate is adept at client interaction, enjoys team leadership, has a keen attention to detail, and is committed to continuous learning and exceeding expectations. This position offers a unique opportunity to thrive in a dynamic, creative, and multicultural environment.

Location : Madrid

Working model : Hybrid (3 days in the office, 2 days at home)

• Independently lead and effectively manage the full lifecycle of translations projects for highly regulated industries from inception to completion.
• Determine resource requirements and optimal cost structure based on objectives and operational needs.
• Proactively lead the identification of any potential issues and resolve and close identified gaps.
• Actively participate in and support business development efforts and client meetings and other parts of the business.
• Ownership and maintenance of corresponding production processes.
• Billing forecasting and management.
• Participate in mentoring or training of junior colleagues.
• Support Team Lead in daily management of team.

Minimum Requirements :

• University degree in relevant discipline (translation, languages) or equivalent experience.
• Fluent English and ideally one other language, both spoken and written, are preferred for this position.
• 4+ years of project management experience.
• Experience with Consumer clients preferred.
• Excellent communication and interpersonal skills.
• Ability to adapt to a rapidly changing and growing business.
• Strong IT skills, advanced knowledge of CAT tools and understanding of MT.
• Strong communication skills including presentation / meeting facilitation.
• Ability to take initiative in resolving queries / issues.
• Responsibility and accountability in client-facing situations.
• Excellent time management and organizational skills.
• Proactive and flexible team player.

Toppan Digital Language is committed to equality in employment and is able to consider any necessary adjustments during the recruitment process.

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