Local IT Technician

Stefanini EMEA; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a dynamic and ambitious company at the forefront of IT services, where you will play a crucial role in delivering exceptional customer support. This position offers the chance to work in a fast-paced environment, providing hands-on IT assistance and managing installations. Ideal candidates will have a strong technical background and excellent communication skills in both English and Spanish. If you're proactive and passionate about technology, this is your opportunity to make a significant impact in a vibrant team-oriented setting.

Formación

• 2-3 years of experience in a technical ICT environment.
• Proficiency with Microsoft platforms and ITSM tools.

Responsabilidades

• Provide face-to-face IT support for users.
• Manage small projects related to hardware and software installations.

Conocimientos

Customer Service Skills

Problem-Solving

Technical Writing

Attention to Detail

Flexibility

Educación

Technical ICT Experience (2-3 years)

General End-User Technology Knowledge

Herramientas

Microsoft Active Directory

Microsoft Office 365

Microsoft SCCM

ITSM Tool Sets

Descripción del empleo

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who can suggest improvements and offer opinions on new products or services. Additionally, we seek someone with exceptional customer service skills, the ability to build effective relationships with team members and business users, and a flexible, committed approach to work.

Responsibilities:

1. Face-to-face IT support for users.
2. Hardware installation, movement, and de-installation.
3. Diagnosing issues related to personal hardware (PCs, laptops, printers, scanners, etc.).
4. Testing system and application changes, preparing scripts in MS Windows 10 and MS Office 365 environments.
5. Managing small projects related to new hardware or software installations.
6. Installing software, patches, and updates using MS SCCM.

Job requirements:

1. 2-3 years of experience in a technical ICT environment.
2. General end-user technology knowledge.
3. Experience with end-user workspace platforms (discovery, asset management, client management).
4. Proficiency with Microsoft platforms (Active Directory, Office, SCCM).
5. Experience with ITSM tool sets (ticket management software) preferred.
6. Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills.
7. Excellent written and spoken English and Spanish skills.

The above job description indicates the general nature and level of work performed by employees within this classification. It is not exhaustive of all duties and responsibilities assigned to employees in this role.

Diversity & Inclusion

At the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We believe in and encourage the importance of being yourself!

What's next:

We encourage you to apply today, as job postings may be removed at any time. For further information, please contact us, and we will be happy to assist!

About us

We are a Brazilian company with over 30 years of experience in delivering global IT services, including IT outsourcing, application development, and staffing. With a presence in 39 countries through 88 offices, we serve over 500 clients across various industries such as financial services, manufacturing, telecommunications, and more.

Join Stefanini for career opportunities locally and worldwide in a vibrant, passionate, team-oriented environment. If you are customer-centric with a 'get it done' attitude, we look forward to connecting with you!

Learn more about us on our website and follow us on LinkedIn, Facebook, and Instagram for updates and insights from our team.