Local It Technician

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer opinions on new products or services. Additionally, we seek someone with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible, committed approach to work.

Responsibilities:

1. Face-to-face IT support for users
2. Hardware installation, movement, and de-installation
3. Diagnosing issues related to personal hardware (PCs, laptops, printers, scanners, etc.)
4. Testing system and application changes, preparing scripts in MS Windows 10 and MS Office 365 environments
5. Managing small projects related to new hardware or software installations
6. Installing software, patches, and updates using MS SCCM

Job Requirements:

1. 2-3 years of experience in a technical ICT environment
2. General end-user technology knowledge
3. Experience with End User Workspace platforms (discovery, asset management, client management)
4. Proficiency with Microsoft platforms (Active Directory, Office, SCCM)
5. Experience with ITSM tools (ticket management software) preferred
6. Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills
7. Excellent English and Spanish language skills, both written and spoken

The above job description outlines the general nature and level of work performed by employees within this classification. It is not a comprehensive list of all duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We believe in the importance of being authentic and inclusive.

What's Next:

We encourage you to apply today, as job postings may be removed at any time. For further information, please contact us, and we will be happy to assist.

About Us

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. With a presence in 39 countries and 88 offices, we serve over 500 active clients across various industries such as financial services, manufacturing, telecommunications, and more.

Join Stefanini for exciting career opportunities in a vibrant, team-oriented environment. If you are customer-centric and proactive, we would love to hear from you!

Learn more about us on our website and follow us on LinkedIn, Facebook, and Instagram for updates and insights from our colleagues.