Local IT Technician

Stefanini EMEA; Castilla-La Mancha; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa ambiciosa busca un profesional proactivo para unirse a su equipo de soporte técnico. En este rol, serás responsable de proporcionar un servicio de atención al cliente excepcional, gestionando la instalación y el mantenimiento de hardware y software. Si tienes una pasión por la tecnología y habilidades interpersonales sobresalientes, esta es tu oportunidad de contribuir a un entorno dinámico y en constante evolución. Únete a un equipo que valora la diversidad y la inclusión, y donde tus ideas para mejorar los procesos serán bienvenidas. ¡Aplica hoy y no te pierdas esta emocionante oportunidad!

Formación

• Experiencia en soporte técnico y en la gestión de tecnología de usuario final.
• Conocimientos en plataformas de Microsoft y herramientas ITSM.

Responsabilidades

• Proporcionar soporte técnico cara a cara a los usuarios.
• Instalación y desinstalación de hardware y software.
• Gestión de pequeños proyectos relacionados con nuevas instalaciones.

Conocimientos

Atención al cliente

Resolución de problemas

Conocimientos de tecnología de usuario final

Habilidades de escritura técnica

Flexibilidad

Educación

2-3 años de experiencia en un entorno técnico de TIC

Herramientas

MS Windows 10

MS Office 365

MS SCCM

Active Directory

Herramientas ITSM

Descripción del empleo

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Responsibilities:

• Face to face IT Support of users
• Hardware installation, movement and de-installation
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
• Small project management related with new hardware or software installation
• Software, patches and updates installation using MS SCCM

Job Requirements:

• 2-3 years of experience in a technical ICT environment
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills
• Excellent English and Spanish Language skills, Written and Spoken

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

What's Next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message and we'll be happy to assist!