Loading and Connectivity Specialist

Bahia Principe Hotels & Resorts; Palma; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Training opportunities

Employee discount at Bahia Principe

Hybrid work arrangement

Job summary

Bahia Principe Hotels & Resorts is seeking a Loading & Connectivity Specialist in Palma. You will execute, monitor and maintain loading of contracts, rates, inventory, offers and campaigns across channels and partners to ensure accurate distribution of hotel stays.

You will cooperate with Tour Operators, OTAs and internal teams to resolve incidents, monitor connectivity across Channel Manager, CRS and other platforms, and support billing and contract compliance.

Qualifications

• Bachelor’s degree in Tourism or Hospitality or related field.
• 2–3 years in Loading & Connectivity in international hotel/tourism.
• Knowledge of reservations, distribution, Tour Operators and OTAs.
• Experience with contract, offer, reservation and finance management systems.
• Fluent in Spanish and English; strong attention to detail.

Responsibilities

• Register, load and monitor contracts, rates, inventory, offers and campaigns.
• Manage loading and follow-up of offers for Tour Operators and OTAs.
• Handle offer loading through partner extranets when required.
• Support resolution of incidents related to contracts, offers and reservations.
• Collaborate with finance and operations on billing discrepancies.
• Monitor configurations and connectivity across Channel Manager, CRS and other platforms.
• Work with commercial teams to align contracts, offers and reservation performance.
• Ensure compliance with loading and connectivity policies across markets.

Skills

Detail-oriented

Organizational skills

Stakeholder management

Fluent Spanish

Fluent English

Education

Degree in Tourism or Hospitality

Tools

Microsoft Office

Outlook

Hotel distribution systems

Job description

Working at Bahia Principe means being part of an international hospitality company undergoing an exciting evolution, built on a culture of authenticity, collaboration, respect and guest experience. We combine international scale with a close connection to our hotels and teams, creating an environment where people can contribute, grow and make a meaningful impact. Our culture is shaped by people who act with integrity, collaborate openly and stay connected to both their teams and the guest experience. Guided by our HEART values — Hospitality, Teamwork, Authenticity, Respect and Transformation — we continue to evolve while preserving the essence that defines our brand.

About the role:

As a Loading & Connectivity Specialist, your main mission will be to execute, monitor and maintain the loading of contracts, rates, inventory, offers and campaigns for assigned accounts, ensuring the accurate distribution and sale of hotel stays across Bahia Prinipe Hotels & Resorts channels and partners.

You will play a key role in maintaining connectivity with Tour Operators and OTAs, monitoring system performance, supporting commercial objectives and contributing to the seamless management of contracts, reservations and distribution processes.

What will your key responsibilities be?

• Register, load and monitor contracts, including rates, inventory, availability, offers and campaigns, ensuring information is correctly implemented and maintained according to business needs.
• Manage the loading and follow-up of offers for Tour Operators and OTAs, ensuring timely and accurate distribution of commercial agreements.
• Handle offer loading through partner extranets when required.
• Support the resolution and follow-up of contract, offer and reservation-related incidents in coordination with commercial, operational and external partners.
• Collaborate with finance and operations teams in the management of billing-related discrepancies arising from contract conditions, cancellations and modifications.
• Monitor system configurations and connectivity operations across Channel Manager, CRS and other distribution platforms.
• Work closely with commercial teams to ensure alignment on contracts, offers and reservation performance.
• Ensure compliance with loading and connectivity policies, procedures and systems across source markets.
• Support the implementation and monitoring of projects, platforms and system enhancements within the Loading & Connectivity department.
• Promote knowledge sharing, best practices and continuous improvement initiatives across destinations and teams.
• Carry out any additional tasks related to the department and operational requirements as requested by management.

What are we looking for?

• Degree in Tourism, Hospitality Management or a related field.
• 2 to 3 years of experience in Loading & Connectivity within an international hotel or tourism company, ideally covering European and Caribbean markets.
• Knowledge of:
• Reservations and hotel distribution processes
• Loading & Connectivity operations
• Tour Operators, Travel Agencies and OTAs
• Hotel contracting and rate management
• Fluent Spanish and English.
• Proficiency in Microsoft Office and Outlook.
• Experience working with contract, offer, reservation and finance management systems.
• Strong attention to detail, organizational skills and ability to manage multiple priorities.
• Collaborative mindset with excellent communication and stakeholder management skills.

What are we offering to you?

• A dynamic and challenging environment in an international company with expansion prospects in the coming years.
• Work-life balance policies such as a hybrid on-site/from home work or flexible work schedules.
• Flexible compensation plan with options such as health insurance, childcare or training.
• Wide range of learning and development opportunities.
• Complimentary stays at our hotels, with discounts for family and Friends.

Our purpose is to be a global benchmark that inspires, transforming every interaction into an opportunity to create unique and memorable experiences; that awakens, promoting an awareness of respect for the environment and the communities we work with; and that transcends, leaving a positive footprint on destinations—a legacy for future generations. We are committed to collaborative work and encourage the autonomy of our team members at all levels.