CRS Specialist

Hotelbeds Group; Palma; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Attractive benefits package

Innovative and multicultural work environment

Career development opportunities

Job summary

A leading travel services provider is seeking a CRS Specialist to enhance online hotel solutions. The role involves managing inventory and rates in the booking engine, providing training to hoteliers, and ensuring high-quality service. Fluency in Spanish and English is essential. Join our dynamic team and contribute to innovative solutions in the travel sector, working in a multicultural environment with opportunities for career development.

Qualifications

• Must have a deep understanding of the travel industry, particularly accommodation.
• Experience in teaching and coaching hoteliers on CRS usage.
• Capability to analyze and communicate technical incidents effectively.
• Excellent negotiation and stakeholder management abilities.
• Commitment to learn and adapt in a fast-changing environment.

Responsibilities

• Responsible for inventory and rate loads in the CRS for new hotel websites.
• Provide online and onsite training for hotelier clients.
• Collect feedback for continuous improvement of the CRS.
• Gather hoteliers' feedback on new features for product improvements.
• Work in an agile team with proactive collaboration.

Skills

Fluent in Spanish

Fluent in English

Negotiation skills

Presentation skills

Teaching/presentation skills

Proactive learner

Tools

Central Reservation System (CRS)

Property Management System (PMS)

Job description

CRS Specialist page is loaded## CRS Specialistlocations: Home Based - Colombiatime type: Full timeposted on: Posted 3 Days Agojob requisition id: R-00022532HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.## **JOB DESCRIPTION:**Roiback is a leading company focused on developing online solutions for hotel chains and independent hotels. We have been working for more than 5 years in the ecommerce sector ...* Designing and developing websites* Managing online marketing* Creating and improving our booking engine (Central Reservation System, CRS)* Creating exclusive web content* Giving our clients an exclusive support.* Building integration with the main Channel ManagersWe are seeking for a CRS Executive to join our web team, please apply only if you think you can help us in the following ways:* As a CRS Analyst, being responsible for the inventory and rates load to the booking engine when Roiback is launching a new hotel website.* Teaching and coaching the hoteliers in how to use our CRS, giving online and on site formations, and solving all the doubts they have related to the interface and functionality.* Detecting, transmitting to the IT team, and testing the incidents you or the hoteliers find in the application.* Capturing feedback from the hoteliers related to new features and improvements to keep our booking engine in the top position of best CRS of the market.* Being committed to work in an agile environment, understanding your responsibilities as part of a team, working with respect and proactivity.* You speak Spanish and English at conversation level, another language would be a plus.* You have deep understanding of the travel industry, and specifically in the accommodation area, you know perfectly what the next terms stand for: PMS, CRS, CMS, DCS ...* You know what you don’t know, and in consequence, you are committed to learn.* You have good presentation and teaching skills, you are very good in transmitting your knowledge to others.* You are compromised to build and maintain a CRS with a high level of quality.* You have great negotiation skills, your ability to help stakeholders understand functionalities and convince them when they propose different features that don’t fit the requirements. You have a strong personality to deal with these complex situations.*At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference*You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work: * Within an innovative, engaging and multicultural environment.* Have the opportunity to build strong and lasting business relationships and friendships from around the world.* Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.