Live Video Sales Advisor (German Speaker)

Job Squad; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading recruitment company is seeking a customer service representative fluent in German and English to support a major tech brand. The role involves providing exceptional service via video calls, creating engaging content, and assisting with customer training. A relocation package and various perks are offered, including health insurance and performance bonuses.

Servicios

Relocation package (flight and accommodation)

Health insurance

Performance bonuses

Discount on Gym and Language courses

2 to 3 weeks of paid training

Healthy work-life balance

Possibilities to grow inside the company

Formación

• Native German speaker with C1 level English.
• Experience in customer service and/or sales.
• Comfortable working on camera and presenting products.

Responsabilidades

• Provide world-class customer service via video calls.
• Create engaging content for social media.
• Assist with scriptwriting and translations.

Conocimientos

Customer-centric approach

Effective communication

Problem solving

Team player

Goal-oriented

Descripción del empleo

Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a new country.

The Role

Your daily work will include tasks like these :

1. Help provide world-class customer service via pre-sales and sales live video calls, representing a leading computer printer manufacturer
2. Be the "face" of the brand
3. Create engaging content for the website and social media platforms
4. Take planned and unplanned inbound video calls from customers needing assistance with their purchasing process
5. Provide the right advice and close sales whenever possible
6. Deliver excellent customer service on each call
7. Increase sales conversion rate from query to purchase
8. Provide market insights and feedback
9. Assist with scriptwriting and translations
10. Create and present customers' training content
11. Support the contact center team by taking phone calls and chats
12. Provide support for filming tasks, potentially including sporadic out-of-office hours.

Ideal Profile

1. Native German, at least C1 level of English
2. Experience with technology, especially hardware, passion for printers will be a huge advantage
3. Able to present products effectively through video calls and efficiently answer customer queries
4. Comfortable working on camera
5. Previous experience in customer service and/or sales
6. Friendly and engaging personality
7. Comfortable in a training and sales environment
8. Capable of demonstrating products individually and in groups
9. Personable and energetic
10. Customer-centric approach with a focus on outstanding service
11. Effective communication with various stakeholders
12. Team player who values group achievements
13. Problem solver who is willing to make decisions
14. Goal-oriented and driven to achieve targets

What's on Offer?

1. Relocation package (flight and accommodation)
2. Health insurance
3. Performance bonuses
4. Discount on Gym and Language courses
5. 2 to 3 weeks of paid training
6. Work shifts from Monday to Friday between 11:00 - 20:00 - maintain a healthy work-life balance with weekends off
7. Possibilities to grow inside the company
8. Work with one of the most well-known and leading software and tech companies worldwide