Live Expert (French-speaking) – On-site – High Tech Industry - HE03

Concentrix; Barcelona; Presencial; EUR 19.000 - 23.000; Jornada completa

Descripción de la vacante

A global technology and services leader located in Barcelona seeks a Live Expert who is proficient in French and has customer service experience. In this on-site role, you will deliver exceptional customer service and increase sales by demonstrating products on video calls. The position offers a permanent contract with a competitive salary and benefits, including private medical insurance and career development programs.

Servicios

Private medical insurance

Full paid training

Career development programs

Language classes

Specialized courses

Formación

• Proficient or bilingual in French and advanced English.
• Previous customer service and/or sales experience.
• Passion or previous work experience within technology.

Responsabilidades

• Demonstrate products and features on a video call.
• Increase sales and market share through interactions.
• Deliver excellent customer service by answering queries efficiently.

Conocimientos

Proficient or bilingual in French

Advanced English

Customer service experience

Sales experience

Strong communication skills

Descripción del empleo

Job Title: Live Expert (French-speaking) – On-site – High Tech Industry - HE03

Experience the power of a game-changing career

Passionate about finding your next big opportunity? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Live Expert in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Live Expert on our team, you will:

• Demonstrate products and features on a video call
• Increase sales and market share through your interactions
• Deliver excellent customer service on each call by answering queries efficiently and confidently
• Maintain an expert understanding of products
• Merchandising, maintaining, and reporting on inventory
• Scriptwriting and translations
• Creating and presenting training content
• Support for filming tasks as required including potential out of hours working

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in French and advanced English
• Have previous customer service and/or sales experience
• Have passion or previous work experience within technology
• Are friendly and have an engaging personality
• Are comfortable working in a training and sales environment
• Are comfortable working on camera
• Are personable, energetic, self-motivated, positive, team player, and eager to tackle challenges and change
• Have strong communication skills

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Friday 9:00 to 18:00
• Salary 19.484 euros gross/year + up to 3.000 euros gross/year in bonus, private medical insurance
• Great office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, language classes and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.