Lithuanian Speaking Support For Online Travel Agency

Mercier Consultancy BG; Tarragona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading consultancy seeks a Lithuanian Speaking Support Specialist for its Online Travel Agency. This role involves assisting Lithuanian-speaking clients with travel inquiries and bookings, providing top-tier support, and collaborating with teams to enhance service. Ideal candidates are passionate about travel and customer service.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Health Insurance

Private Health Insurance

And Much More...

Formación

• Experience in customer support, ideally in the travel industry.
• Able to work flexible hours, including weekends and holidays.
• Detail-oriented with strong organizational skills.

Responsabilidades

• Provide support to Lithuanian-speaking clients via phone, email, and live chat.
• Assist with inquiries about travel options and bookings.
• Resolve client issues to ensure high satisfaction.
• Guide clients through the online booking platform.

Conocimientos

Fluency in Lithuanian

Fluency in English

Customer Support Experience

Communication Skills

Technical Assistance

Organizational Skills

Teamwork

Detail-oriented

Passion for Travel

Descripción del empleo

Mercier Consultancy is seeking a Lithuanian Speaking Support Specialist to join our Online Travel Agency team. In this critical role, you will be the first point of contact for our Lithuanian-speaking clients, delivering outstanding service and assistance with their travel inquiries and bookings. Your main responsibilities will include addressing customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you are enthusiastic about customer service and passionate about travel, we encourage you to apply and join our vibrant team!

Responsibilities

• Provide top-tier support to Lithuanian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries concerning travel bookings, itineraries, and services.
• Effectively resolve client issues to ensure high customer satisfaction.
• Guide clients through our online booking platform and provide technical assistance when needed.
• Document customer interactions and feedback for continuous service improvement.
• Collaborate with internal teams to escalate and resolve complex client issues as necessary.
• Stay current with travel industry trends and company offerings to furnish clients with accurate information.

Requirements

• Fluency in Lithuanian and English, both written and spoken.
• Experience in customer support or service-oriented roles, ideally within the travel industry.
• Strong communication skills with a focus on efficiently resolving inquiries.
• Able to work independently and collaboratively as part of a team.
• Comfortable using technology and navigating online booking systems.
• Detail-oriented with exceptional organizational skills.
• A genuine passion for travel and a desire to assist clients in planning their journeys.
• Flexibility to work varied hours, including weekends and holidays as needed.
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• Private Health Insurance
• And Much More...

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