Linux Desktop Support Associate (London UK office)

Canonical; Murcia; Presencial; USD 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is offering a fantastic opportunity for a Linux Engineer/Administrator to join their dynamic team. This role focuses on providing exceptional technical support for Ubuntu and open source products, allowing you to engage directly with customers and resolve complex issues. You'll enjoy a distributed work environment, a generous annual learning budget, and opportunities for international travel. If you're passionate about technology and eager to learn, this position offers an exciting career path with industry-leading professionals.

Servicios

Annual Learning and Development Budget

Performance Bonuses

Generous Leave Policies

Employee Assistance Program

Opportunities for International Travel

Formación

• Experience in Linux troubleshooting and customer support.
• Strong communication skills and ability to work under pressure.

Responsabilidades

• Provide technical support for Ubuntu and open source products.
• Investigate and resolve customer-reported issues effectively.
• Engage with customers via phone, tickets, and remote sessions.

Conocimientos

Linux Troubleshooting

Technical Support

Customer Communication

Problem Solving

Programming Fundamentals

Educación

Undergraduate Degree in Technical Field

High School Academic Record

Descripción del empleo

This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and few office-based roles. Teams meet periodically worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

This role is ideal for a Linux Engineer/Administrator passionate about Linux and Customer Success to build a career supporting Ubuntu and open source products. If you have a passion for technology and eagerness to learn, you'll enjoy working with industry-leading professionals at Canonical.

You will be responsible for providing outstanding technical support across the Desktop and Server stacks. From problem qualification to resolution, you will own and manage your cases, escalating or transferring them as needed.

Your daily tasks include providing technical expertise, effective communication, and prioritizing customer issues. You will also dedicate time to learning about new products and technologies, participating in training, team gatherings, and company events.

Location: Office Based in London, England

The role entails:

• Investigating customer-reported issues through research and escalation
• Resolving complex problems related to Canonical's product portfolio
• Owning support cases to meet SLA and ensure high customer satisfaction
• Engaging with customers via phone, tickets, and remote sessions
• Participating in a weekend support rotation
• Contributing to and maintaining knowledge base articles
• Understanding Ubuntu development processes to set correct customer expectations

What we are looking for:

• Excellent written and spoken English with strong presentation skills
• Outstanding academic record from high school and university
• An undergraduate degree in a technical field or relevant alternative experience
• A track record of exceeding expectations
• Ability to work from our London office and support office infrastructure and events
• Providing onboarding and support during office events
• Identifying opportunities to improve service
• Experience with Linux troubleshooting, including logs, stack traces, and configuration editing
• Experience with Linux integration with other environments (authentication, network file systems, etc.)
• Ability to analyze logs and advise on next steps
• Quick learner, adaptable, able to handle customer-facing pressure
• Programming fundamentals in any language
• Willingness to travel internationally twice a year for up to two weeks
• Extensive customer support experience, with a focus on customer needs and professional communication

What we offer:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review and performance bonuses
• Additional benefits aligned with our values
• Generous leave policies, maternity/paternity leave, and Employee Assistance Program
• Opportunities for travel and meeting colleagues worldwide

About Canonical:

Canonical is a pioneering open source tech firm, publisher of Ubuntu, and a leader in AI, IoT, and cloud platforms. We recruit globally and uphold high standards of excellence. Working here involves remote work since 2004, encouraging innovative thinking, continuous learning, and professional growth.

Canonical is an equal opportunity employer:

We value diversity and are committed to a workplace free from discrimination. All applications will be considered fairly regardless of background or identity.