Customer Support Consultant – German Speaker

Ersilia; Madrid; Híbrido; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Wellbeing initiatives

Learning and development support

International team

Descripción de la vacante

Ersilia is expanding its Madrid hub and seeks a Customer Support Consultant to assist professional clients, including banks and asset managers, blending customer service with growing product knowledge.

The role involves supporting clients via calls, emails, and tickets, coordinating with Sales, Success, and Tech teams, and delivering product demos and training. Hybrid work with growth opportunities is offered.

Formación

• Fluent German and English, written and spoken (business level or above).
• Degree or relevant qualification — Finance, Economics, IT, or related field preferred but not essential.
• Genuine interest in financial markets; fintech experience is a plus.
• Strong communication and interpersonal skills across a range of stakeholders.
• Comfortable working independently and under pressure in a fast-paced environment.
• Proactive mindset, with a willingness to take ownership.

Responsabilidades

• Deliver customer support and user training via phone, email, and ticketing systems
• Act as first point of contact and operational key account for assigned clients
• Work closely with Sales and Customer Success and Tech teams to support the client experience
• Test and validate new product features, feeding insights back to the Product team
• Deliver product demos, presentations, and webinars for new and existing clients
• Contribute to internal projects aimed at improving process and customer satisfaction

Conocimientos

German language

English language

Client communication

Educación

Finance / Economics / IT or related field

Descripción del empleo

Employment Type: Full-time, Permanent

Location: Madrid, Spain (Hybrid – 3 days on-site)

About the role

We're hiring on behalf of a fast-growing fintech opening a new Madrid hub this summer, as part of a broader European expansion. This is a strong entry point into financial markets for someone who wants to build a career at the intersection of client service and fintech.

As Customer Support Consultant, you'll support professional clients — banks, asset managers, and other financial institutions — combining customer service skills with a growing technical understanding of the product.

Responsibilities

• Deliver customer support and user training via phone, email, and ticketing systems
• Act as first point of contact and operational key account for assigned clients
• Work closely with Sales and Customer Success and Tech teams to support the client experience
• Test and validate new product features, feeding insights back to the Product team
• Deliver product demos, presentations, and webinars for new and existing clients
• Contribute to internal projects aimed at improving process and customer satisfaction

Requirements

• Fluent German and English, written and spoken (business level or above)
• Degree or relevant qualification — Finance, Economics, IT, or related field preferred but not essential
• Genuine interest in financial markets; fintech experience is a plus, not a requirement
• Strong communication and interpersonal skills across a range of stakeholders
• Comfortable working independently and under pressure in a fast-paced environment
• Proactive mindset, with a willingness to take ownership

Compensation: €26,000–32,000 gross/year, with flexibility to go higher for candidates with strong relevant experience.

What's on offer

• Hybrid setup — 2 days remote once ramped up, plus up to 4 weeks/year working from another location
• Wellbeing initiatives and employee assistance programme
• Learning and development support, with a clear path for career growth
• International team, startup mindset, based in one of Europe's financial hubs