Lead Solutions Engineer

buscojobs España; Badajoz; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company specializing in customer experience solutions seeks a Lead Solutions Engineer to deliver tailored technical solutions. This remote role involves collaborating with clients, leading implementations, and ensuring quality standards are met. Ideal candidates will have strong technical expertise in CRM platforms and relevant certifications.

Formación

• Experience with AI-powered chatbot platforms and machine learning solutions.
• Relevant AWS or Azure certifications preferred.
• Knowledge of Agile methodologies and DevSecOps practices.

Responsabilidades

• Architect and design technical implementations across the contact center ecosystem.
• Develop proof-of-concepts to showcase solution capabilities.
• Act as a liaison between technical and business stakeholders.

Conocimientos

AWS certifications

Azure certifications

AI-powered chatbot platforms

Agile development methodologies

DevSecOps practices

CI / CD pipelines

Descripción del empleo

Job Title: Lead Solutions Engineer (We are currently considering applicants located in Spain or Portugal only)

About the Company: Our clients are a global customer experience organization with a century-long legacy of helping businesses build stronger connections with their customers. We specialize in tailored omnichannel marketing strategies, customer support solutions, and streamlined logistics to foster lasting relationships. Our team members have an average tenure of a decade, and client partnerships often last over 12 years, supporting both B2C and B2B marketing environments.

Location and Work Model: Spain & Portugal | Remote

About the Role

This role involves delivering technical solutions with consulting expertise in CRM platforms such as Salesforce, Zendesk, AI knowledge base systems, and AI chatbot platforms. The candidate will collaborate with clients, participate in sales pitches, and work closely with internal teams to deliver tailored, high-quality solutions.

Key Responsibilities

1. Architect, design, and lead technical implementations of solutions across the contact center ecosystem, including AI knowledge bases, AI chatbots, and CRM integrations.
2. Develop proof-of-concepts (POCs) to showcase solution capabilities and demonstrate value to clients.
3. Work directly with clients to gather requirements, define technical solutions, and ensure successful delivery.
4. Act as a liaison between technical and business stakeholders, translating business objectives into actionable technical solutions.
5. Partner with the sales team during client presentations, providing technical expertise on contact center platforms and integrations.
6. Assist with proposal creation and RFP responses, ensuring solutions meet client needs and are technically sound.
7. Participate in pre-sales activities, offering technical insights and building confidence with potential clients.
8. Ensure solutions are delivered according to quality standards and client expectations.
9. Perform code and design reviews, providing feedback to maintain technical integrity and scalability.
10. Identify and mitigate technical risks throughout the project lifecycle.

Preferred Qualifications

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) or Azure certifications (e.g., Azure Solutions Architect Expert, Azure Developer Associate, Azure AI Engineer Associate, DevOps Engineer Expert), or relevant Salesforce / Zendesk certifications.
• Experience with AI-powered chatbot platforms, AI-powered knowledge base systems, and machine learning solutions in the contact center space.
• Knowledge of Agile development methodologies, DevSecOps practices, and CI / CD pipelines.

Solution Engineer • Badajoz, Extremadura, Spain