Lead Oracle Cloud Consultant

TN Spain; Madrid; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Consultor Líder para Oracle Cloud que guiará el esfuerzo de compromiso en proyectos de consultoría. En esta función, serás fundamental para definir problemas comerciales y liderar un equipo de consultores en el diseño de soluciones. Tendrás la oportunidad de contribuir a la creación de soluciones innovadoras que ayuden a los clientes a adaptarse a un entorno global en constante cambio. Si tienes experiencia en gestión de soporte y habilidades de comunicación excepcionales en español e inglés, esta es una oportunidad emocionante para unirte a un equipo dinámico y en crecimiento.

Formación

• Experiencia profesional mínima en Gestión de Soporte de Mantenimiento en clientes multinacionales.
• Conocimiento en gestión de incidentes y coordinación con equipos offshore.

Responsabilidades

• Definir problemas comerciales y liderar el equipo de consultores para diseñar soluciones.
• Coordinar el trabajo entre el equipo offshore y el equipo de negocios para cerrar incidentes.

Conocimientos

Gestión de Soporte de Mantenimiento (AMS)

Coordinación con equipos offshore

Gestión de Incidentes

Comunicación en español e inglés

Liderazgo de Pensamiento

Herramientas

Service Now

Oracle Cloud/EBS

Descripción del empleo

Lead Consultant (Oracle Cloud) – Spain remote with some travel to Madrid

Your role

In the role of a Lead Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development, and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes and deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, and in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Responsibilities

1. Solution Architect: Define business problem and lead the team of consultants to design processes/solution to meet the needs of the customer.
2. Leading and Coordinating work: As an onsite support manager, you will co-ordinate the work assigned to offshore team and the business team to ensure successful and timely closure of Incidents & Task.
3. Establish communication with the client team and offshore team in case of critical tickets.
4. Monitor the progress of Critical Oracle Service requests (SRs).
5. Ensure Coordination for Month-end closing process related issues.
6. Project Status Reporting: Provide timely project status report (weekly and monthly reports), present the reports to Client and Client leadership, and track progress of action items to closure.
7. Knowledge Sharing: Document new learnings based on interaction with business team so that Standard Operating procedures can be put in place.
8. Client Management: You will liaise with the client support leads in local language, negotiate the prioritization of issues, and set realistic expectations for closure of open items.
9. Thought Leadership and Presales: Contribute towards creation of presentations and point of view documents to build and provide innovative solutions to customers. Also anchor proposals in his/her area of expertise, estimate the effort, and present solutions to customers.

Required

1. The person should have a minimum of years of Professional experience especially in Maintenance Support Management (AMS) at preferably multinational clients.
2. Should have experience to effectively coordinate with offshore teams/Client Team, Monitor Progress, etc. Client-facing experience in a support environment.
3. Should have knowledge to manage incidents.
4. Excellent communication in Spanish and English is a must.
5. Exposure to Incident Management processes and tools like Service Now.
6. Oracle Cloud/EBS expertise in any track (Finance, SCM, WMS or Technical).

Preferred

1. Good to have domain experience in Retail/Logistics industry and knowledge of related processes.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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