Lead Management Specialist

BYD Europe; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth opportunities

Dynamic multicultural environment

Influence on strategic projects

Descripción de la vacante

BYD Europe, located in Madrid, is seeking a Lead Management Specialist to be a key point of contact for online customers. You will guide prospects through their digital journey, aiming for high sales performance and customer satisfaction.

The ideal candidate will bring at least 3 years of experience in inside sales or lead management and a strong interest in new energy vehicles (NEVs). Join us as we strive for a zero-emission future and connect humanity with nature.

Formación

• 3+ years of experience in inside sales, telesales, customer service or lead management.
• Experience working with dealers or retail networks is a strong advantage.
• Proficiency in CRM systems and communication tools.

Responsabilidades

• Manage inbound inquiries via multiple channels with professionalism.
• Conduct outbound calls and follow-ups to generate leads.
• Qualify leads and communicate BYD values effectively.
• Match customers with appropriate dealers for seamless handover.
• Monitor lead progress and support closing process with dealers.
• Collect feedback and provide market insights for strategy improvement.
• Maintain accurate records in CRM and ensure data protection compliance.
• Collaborate with marketing, product, sales, and after-sales teams.
• Participate in training to enhance product knowledge.

Conocimientos

Inside sales experience

Lead management

Customer service

CRM proficiency

Analytical skills

Educación

Bachelor’s degree in Business, Marketing, Communications

Herramientas

CRM systems

Multichannel communication tools

Descripción del empleo

Who we are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As a Lead Management Specialist, you will be the first point of contact for online customers, representing the BYD brand with expertise and enthusiasm. Your mission is to guide prospects throughout their digital journey, qualify their needs, and ensure a seamless transition to our dealer network, ultimately contributing to strong sales performance and customer satisfaction.

What you´ll bedoing

• Managing inbound inquiries via phone, WhatsApp, email and web forms with speed, professionalism and a solution-oriented mindset.
• Conducting outbound calls, messages and follow-ups to generate and nurture new commercial opportunities.
• Qualifying leads while effectively communicating BYD values and the key differentiators of our NEV models.
• Matching customers with the appropriate dealer and ensuring a smooth, high-quality handover.
• Following up with dealers to monitor lead progress, support the closing process and maximize conversion rates.
• Collecting customer feedback and market insights to suggest improvements in marketing and commercial strategies.
• Maintaining accurate CRM records and ensuring compliance with data protection standards.
• Collaborating closely with marketing, product, sales and after-sales teams.
• Participating in ongoing training to enhance product knowledge and digital sales techniques.

What You Bring

• Bachelor’s degree in Business, Marketing, Communications or equivalent experience.
• 3+ years of experience in inside sales, telesales, customer service or lead management (ideally in automotive).
• Experience working with dealers or retail networks (strong plus).
• Proficiency with CRM systems and multichannel communication tools (phone, WhatsApp Business, email).
• Strong analytical and commercial skills, with the ability to identify customer needs and propose tailored solutions.
• Excellent communication abilities and a customer‑centric, consultative approach.
• Proactive, organized, detail‑oriented and comfortable managing multiple leads simultaneously.
• A strong interest in NEVs and willingness to develop deep product knowledge.

Why Join Us

• Be part of a fast‑growing, innovative global automotive company.
• Work closely with top leadership, influencing strategic projects and initiatives.
• Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
• Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.

Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team