Lead Doctor - Travel Assistance

AXA Assistance Deutschland GmbH; Barcelona; Presencial; EUR 80.000 - 110.000; Jornada completa

Descripción de la vacante

A leading company in international medical assistance seeks a Medical Team Manager. The role involves overseeing the medical team, ensuring quality patient care, and contributing to strategic growth while maintaining operational excellence. The ideal candidate will have extensive clinical experience and exceptional leadership qualities.

Formación

• 10+ years clinical experience including 5 years in critical care.
• 3+ years in international medical assistance.
• Fluent in English and Spanish; French a plus.

Responsabilidades

• Lead and manage the medical team and their performance.
• Guarantee high-quality patient care and evaluation.
• Directly manage complex international medical cases.

Conocimientos

Leadership

Communication

Organizational Skills

Decision-Making

Ability to work under pressure

Educación

Registered with appropriate professional body

Herramientas

MS Office

Descripción del empleo

JOIN AXA PARTNERS AS MEDICAL TEAM MANAGER (INTERNATIONAL MEDICAL ASSISTANCE)

Are you an experienced clinician ready to lead a dynamic, multidisciplinary team in a global organization? Do you thrive in fast-paced environments and have a passion for patient care on an international scale? If so, AXA Partners is looking for you!

We are currently seeking a Medical Team Manager to oversee and support our international medical assistance operations — ensuring the highest standards of care for patients worldwide, while contributing to the strategic growth of our services.

YOUR MISSION Medical Team Management

• Lead and inspire the medical team, promoting collaboration and monitoring performance.
• Ensure 24 / 7 medical coverage, including a functional on-call rotation.
• Oversee internal medical escorts (nurses or doctors accompanying patients during repatriation) and validate required medical equipment.
• Take part in defining team size and resource needs.

Patient Care & Quality Assurance

• Guarantee high-quality patient evaluation and care — aligned with top-tier healthcare systems.
• Monitor service delivery and implement training or escalation as needed.
• Serve as the clinical decision-maker during daily medical case reviews.
• Act as a trusted consultant to the medical team in complex situations.

Case Management

• Directly manage complex international medical assistance cases.
• Determine the best medical repatriation strategy.
• Ensure effective communication with patients, families, and traveling companions, delivering reassurance and expert advice.

Communication & Coordination

• Serve as a bridge between medical and operational teams.
• Maintain accurate and timely medical documentation in our systems.
• Foster efficient, clear communication with coordinators and agents across functions.

Governance & Improvement

• Uphold clinical governance standards and drive continuous improvements.
• Respond to escalations regarding medical, repatriation, or critical cases.
• Participate in the Crisis Cell when activated.

Strategic & Service Development

• Support AXA Partners’ strategy on digital transformation, cost efficiency, and productivity.
• Contribute to the development and implementation of innovative medical services : teleconsultations, second opinion programs, mobility health, and more.
• Collaborate with the Medical Network Department.

Cultural & Organizational Engagement

• Embody AXA’s culture and values in all interactions and decisions.
• Act as a positive influencer and change agent across teams.

WHAT YOU BRING TO THE ROLE

• 10+ years clinical experience (including minimum 5 years in a critical care setting such as ITU, A&E, or Internal Medicine with critical care exposure).
• 3+ years experience in international medical assistance .
• Fluent in English and Spanish (C1+); French is a plus.
• Registered and in good standing with the appropriate professional body .
• Solid understanding of aeromedical transport protocols and disaster medicine.
• Demonstrated leadership experience managing healthcare professionals.
• Strong communication, organizational, and decision-making skills .
• Proficiency in MS Office tools : Word, Excel, PowerPoint.
• Ability to work under pressure , adapt quickly, and manage cross-functional teams.
• A results-driven mindset with a commitment to setting and maintaining high standards.
• Willingness to embrace innovation and support strategic growth initiatives.

J-18808-Ljbffr