Lead CX Architecture Consultant (fluent ES & EN required)

JR Spain; España; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player seeks a Lead CX Architecture Consultant to revolutionize customer experiences through technology. This role involves designing and implementing solutions that align with a transformative vision, evaluating platforms, and ensuring seamless integrations. You will collaborate with cross-functional teams, guiding technical implementations and leveraging your expertise in CRM systems and automation tools. If you thrive in a dynamic environment and are passionate about enhancing customer interactions, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork!

Formación

• Deep knowledge of CX platforms and CRM systems.
• Strong documentation and presentation skills.

Responsabilidades

• Define end-to-end architectures integrating digital channels and automation.
• Oversee technical implementations ensuring scalability and security.

Conocimientos

CX platforms

CRM systems

Automation tools

Cloud technologies

Stakeholder management

Technical documentation

Bilingual proficiency (English and Spanish)

Descripción del empleo

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Job Reference:

696042658117294489632460

Job Views:

8

Posted:

31.03.2025

Expiry Date:

15.05.2025

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Job Description:

About us

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the job

Lead CX Architecture Consultant, you will design and implement technology solutions that enable transformative customer experiences. Your responsibilities span from evaluating and selecting appropriate CX platforms (e.g., CRM, cloud contact center solutions, AI chatbots) to planning integration strategies. You must be able to interface with both business and IT stakeholders to ensure technology investments are aligned with the broader CX vision.

Key Responsibilities

• Technical Architecture Design: Define end-to-end architectures that integrate digital channels, automation technologies, and support services.
• Solution Implementation: Oversee and guide technical implementations, ensuring best practices in scalability, security, and performance.
• Technology Evaluation: Recommend suitable platforms (e.g., CRM systems, AI tools, virtual agents) based on client requirements, cost, and ROI.
• Integration & Customization: Plan and execute system integrations, middleware configurations, and custom development where necessary.
• Collaboration & Leadership: Work closely with CX Strategy Consultants, Designers, and client IT teams to ensure seamless deployments and cross-functional alignment.

About your profile

• Deep knowledge of CX platforms, CRM systems, automation tools, and cloud technologies
• Track record of successful large-scale technology integrations
• Strong documentation, presentation, and stakeholder management skills
• Client-facing capabilities with the ability to explain complex technical solutions to non-technical audiences (boardroom experience)
• Bilingual proficiency and ability to travel
• Collaborative mindset to align with consultants and design teams
• Fluent in English and Spanish

What we offer

• Permanent Contract
• Full time job with hybrid model

If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!