Laundry Attendant

Aethos; Peguera; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Join a dynamic hospitality company that values community and sustainability. In this role, you will be pivotal in ensuring the efficient operation of the laundry department, maintaining high standards of service and quality. Your contributions will directly impact guest satisfaction and operational excellence. This is an exciting opportunity to be part of a forward-thinking organization that prioritizes exceptional guest experiences and fosters a collaborative work environment. If you are passionate about hospitality and have a keen eye for detail, this role is perfect for you.

Formación

• Experience in luxury hotel operations, particularly in laundry management.
• Strong communication skills and attention to detail.

Responsabilidades

• Manage laundry inventory and ensure high service quality.
• Engage with guests and staff to enhance service delivery.
• Conduct daily inspections and oversee laundry operations.

Conocimientos

Inventory Management

Guest Interaction

Communication

Sewing and Repairs

Operational Efficiency

Educación

Qualifications in Hospitality

Descripción del empleo

Who We Are:

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

Our Hotels and Clubs:

Aethos currently operates six properties and with more openings coming in 2025. The hotels in its portfolio currently includes Aethos Milan, Aethos Monterosa (located in the Italian Alps), Aethos Saragano (in Umbria), Aethos Sardinia, Aethos Corsica, and Aethos Ericeira (north of Lisbon). Coming in 2025, Aethos Mallorca (June 2025) and Aethos Madrid (2026). The portfolio consists of a mix of urban and leisure destinations, all aimed at providing an exceptional guest experience. Aethos has also recently opened its first members club in Milan, marking the beginning of its global network of members clubs. Aethos aims to create a collection of properties that will serve as clusters for its members and guests to enjoy. These clusters will comprise a city destination and a countryside or seaside destination within driving distance, offering a diverse range of experiences. The first of these clusters is located in Milan and Monterosa, and the next cluster will be in Lisbon and Ericeira.

Job Overview

In this role, I will contribute to the efficient operation of the laundry department, ensuring the delivery of exceptional service and adherence to brand standards. Maintain all policies, procedures, and best practices to ensure operational efficiency. Collaborate with other departments to ensure guest needs are met and oversee the smooth running of laundry operations.

Possess thorough knowledge of hotel facilities, services, and linen inventory processes, ensuring proper handling and storage. Uphold high standards of grooming, appearance, hygiene, and safety/emergency protocols, in compliance with brand standards and legal regulations. Keep hotel uniforms in impeccable condition by managing and controlling their washing, drying, and personalized delivery. Maintain guest clothing in flawless condition, ensuring careful handling, washing, drying, and personalized delivery.

Duties and Responsibilities

1. Inventory Management: Control and manage the inventory of linen, cleaning supplies, and uniforms, protecting them from loss and ensuring cost efficiency.
2. Guest and Host Interaction: Engage professionally and courteously with guests and hotel staff, seeking feedback to enhance service quality. Handle guest and staff laundry with care, inspecting cleanliness, chemical usage, and quality standards. In case of guest complaints, follow effective procedures under the supervision of the Housekeeping Manager to ensure guest satisfaction through service recovery.
3. Communication: Maintain regular communication with other departments to ensure smooth coordination of laundry operations.
4. Daily Operations: Conduct daily inspections of cleaning areas, linen handling, and uniform care. Supervise and carry out the collection and delivery of clean and soiled linen, ensuring proper storage and distribution. Monitor the quality and quantity of linen, sending torn items for repair as needed. Ensure prompt handling of guest dry-cleaning requests. Guarantee all departmental clothing is clean, ironed, and in perfect condition for delivery.
5. Sewing and Repairs: Perform timely repairs and alterations on uniforms, linens, and upholstery. Create or alter uniforms for new employees as needed. Repair bed skirts, curtains, and other room and hotel textiles. Operate and maintain sewing and embroidery machines, ensuring they function properly. Inspect and manage repair materials, ensuring sufficient supplies are available. Carry out minor repairs to extend the life of room and F&B linen.
6. Storage Management: Keep all laundry storage facilities clean and organized.
7. Inventory Control: Regularly review and update linen and stock counts, ensuring availability and compliance with brand standards.
8. Administration: Complete all reports accurately and on time, ensuring records are properly maintained. Attend meetings and briefings as instructed by the Housekeeping Manager, ensuring clear communication and adherence to operational guidelines.
9. Quality Standards: Adhere to brand service and operational guidelines, maintaining performance standards and exceeding guest expectations. Regularly review product and service quality through inspections in laundry areas, addressing any issues based on guest feedback.

Skills and Experience

• Possess the necessary qualifications, technical knowledge, and experience in a similar or higher role within luxury hotels.