L3 Technical Support Engineer

JR Spain; Zaragoza; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A technology-focused company in Zaragoza is seeking a highly qualified L3 Technical Support Engineer to provide essential support for optical transport networks. Candidates should have at least 5 years of experience, particularly with Nokia 1830 PSS technology, along with a bachelor's degree in a relevant field. Key responsibilities include complex troubleshooting, network performance monitoring, and collaboration with engineering teams. Proficiency in Spanish and technical English is required, with relevant certifications preferred.

Formación

• Minimum of 5 years of experience in L3 technical support.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implementing corrective actions.

Conocimientos

Analytical skills

Problem-solving

Communication in Spanish

Technical English proficiency

Educación

Bachelor's degree in Telecommunications

Bachelor's degree in Electronics

Herramientas

Nokia 1830 PSS

NFM-T

Descripción del empleo

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First Point Group is partnering with one of our clients to find a highly qualified
L3 Technical Support Engineer
with solid experience in optical transport networks, particularly on
Nokia 1830 PSS (Photonic Service Switch)
platforms.The ideal candidate will bring at least
5 years of experience
in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Key Responsibilities:Provide Level 3 technical support for optical transport network incidents and service interruptions.Perform advanced configuration and maintenance of
Nokia 1830 PSS
platforms.Conduct alarm and fault analysis, implement corrective and preventive actions.Use
NFM-T
or similar tools for network performance monitoring and troubleshooting.Collaborate with engineering, operations, and multi-tier support teams.
Required Qualifications:Bachelor's degree in Telecommunications, Electronics, or related field.Minimum of 5 years of experience in L3 technical support.Solid hands-on experience with
Nokia 1830 PSS .Deep knowledge of
DWDM, GMPLS, and OTN
technologies.Proficient in
NFM-T
or other network management platforms.Strong analytical and problem-solving skills.Excellent communication skills in Spanish.English proficiency (Intermediate to Advanced Technical Level).Must currently reside in
Spain .
Preferred Certifications:Nokia Optical Network Certification (ONC)
or equivalent.ITIL Foundation Certification
(for incident and change management).