L3 Technical Support Engineer

JR Spain; Vigo; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa de telecomunicaciones busca un Ingeniero de Soporte Técnico L3 para brindar soporte experto en redes de transporte óptico, especialmente plataformas Nokia 1830 PSS. Se requiere al menos 5 años de experiencia en soporte técnico, así como conocimientos sólidos en DWDM, GMPLS y OTN. El candidato ideal deberá poseer habilidades analíticas y de resolución de problemas, y comunicarse eficazmente en español e inglés.

Formación

• Mínimo 5 años de experiencia en soporte técnico de nivel 3.
• Experiencia sólida con plataformas Nokia 1830 PSS.
• Conocimientos profundos en tecnologías DWDM, GMPLS y OTN.

Responsabilidades

• Proporcionar soporte técnico de nivel 3 para incidentes en redes ópticas.
• Realizar configuración y mantenimiento de plataformas Nokia 1830 PSS.
• Analizar alarmas y fallas, implementar acciones correctivas.

Conocimientos

DWDM

GMPLS

OTN

NFM-T

Resolución de problemas

Comunicación

Educación

Licenciatura en Telecomunicaciones, Electrónica o campo relacionado

Herramientas

Nokia 1830 PSS

Descripción del empleo

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First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).