L3 Technical Support Engineer

JR Spain; Valladolid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A technical support company is seeking a highly qualified L3 Technical Support Engineer in Valladolid, Spain. The ideal candidate should have solid experience with Nokia 1830 PSS platforms and a deep understanding of DWDM, GMPLS, and OTN technologies. Responsibilities include providing Level 3 technical support, performing advanced configurations, and collaborating with various technical teams. Applicants must possess strong analytical skills, excellent communication abilities in Spanish, and reside in Spain.

Formación

• Minimum of 5 years of experience in L3 technical support.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.

Responsabilidades

• Provide Level 3 technical support for optical transport network incidents.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Collaborate with engineering, operations, and multi-tier support teams.

Conocimientos

Analytical skills

Problem-solving skills

Communication (Spanish)

Technical proficiency (Nokia 1830 PSS)

Educación

Bachelor's degree in Telecommunications, Electronics, or related field

Herramientas

NFM-T

Descripción del empleo

Social network you want to login/join with:

col-narrow-left

Client:

First Point Group

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

257714650264004198432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

col-wide

Job Description:

First Point Group is partnering with one of our clients to find a highly qualified
L3 Technical Support Engineer
with solid experience in optical transport networks, particularly on
Nokia 1830 PSS (Photonic Service Switch)
platforms.The ideal candidate will bring at least
5 years of experience
in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Key Responsibilities:Provide Level 3 technical support for optical transport network incidents and service interruptions.Perform advanced configuration and maintenance of
Nokia 1830 PSS
platforms.Conduct alarm and fault analysis, implement corrective and preventive actions.Use
NFM-T
or similar tools for network performance monitoring and troubleshooting.Collaborate with engineering, operations, and multi-tier support teams.
Required Qualifications:Bachelor's degree in Telecommunications, Electronics, or related field.Minimum of 5 years of experience in L3 technical support.Solid hands-on experience with
Nokia 1830 PSS .Deep knowledge of
DWDM, GMPLS, and OTN
technologies.Proficient in
NFM-T
or other network management platforms.Strong analytical and problem-solving skills.Excellent communication skills in Spanish.English proficiency (Intermediate to Advanced Technical Level).Must currently reside in
Spain .
Preferred Certifications:Nokia Optical Network Certification (ONC)
or equivalent.ITIL Foundation Certification
(for incident and change management).