L3 Technical Support Engineer

JR Spain; España; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

Una empresa busca un Ingeniero de Soporte Técnico L3 calificado con experiencia en redes de transporte óptico y plataformas Nokia 1830 PSS. El candidato ideal tendrá al menos 5 años de experiencia, conocimientos profundos en tecnologías DWDM, GMPLS y OTN, y habilidades analíticas sólidas. Se ofrece una remuneración competitiva y un entorno de trabajo colaborativo en España.

Formación

• Mínimo 5 años de experiencia en soporte técnico de nivel 3.
• Experiencia sólida con plataformas Nokia 1830 PSS.
• Conocimientos profundos de tecnologías DWDM, GMPLS y OTN.

Responsabilidades

• Proporcionar soporte técnico de nivel 3 para incidentes y interrupciones en redes de transporte óptico.
• Realizar configuración y mantenimiento avanzados de plataformas Nokia 1830 PSS.
• Colaborar con equipos de ingeniería, operaciones y soporte de múltiples niveles.

Conocimientos

Analytical skills

Problem-solving

Communication in Spanish

Intermediate to Advanced English

Educación

Bachelor's degree in Telecommunications, Electronics, or related field

Herramientas

NFM-T

Nokia 1830 PSS

Descripción del empleo

Social network you want to login/join with:

First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

• Provide Level 3 technical support for optical transport network incidents and service interruptions.
• Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
• Conduct alarm and fault analysis, implement corrective and preventive actions.
• Use NFM-T or similar tools for network performance monitoring and troubleshooting.
• Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

• Bachelor's degree in Telecommunications, Electronics, or related field.
• Minimum of 5 years of experience in L3 technical support.
• Solid hands-on experience with Nokia 1830 PSS.
• Deep knowledge of DWDM, GMPLS, and OTN technologies.
• Proficient in NFM-T or other network management platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Spanish.
• English proficiency (Intermediate to Advanced Technical Level).
• Must currently reside in Spain.

Preferred Certifications:

• Nokia Optical Network Certification (ONC) or equivalent.
• ITIL Foundation Certification (for incident and change management).